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I am not getting email from my email. I don’t think so

Customer Question
I am not getting...

I am not getting email from my email***@******.***

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Yes

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I don’t think so

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Please

Submitted: 6 months ago.Category: Email
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Answered in 2 minutes by:
1/1/2018
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you saying that NO EMAILS are coming to your***@******.***?
  3. Or are you expecting emails FROM this***@******.*** that are not arriving?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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