Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I am not able to access my e-mail

Customer Question
I am not able...

I am not able to access my e-mail

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
1/1/2018
Email technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What email address are you having trouble accessing? Please tell me so that I can check its status and recovery options.

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
It's my yahoo email account someone has accessed it through
It's my yahoo email account someone has accessed it through my email … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I have been unable to get on to my aol e-mail account on my
I have been unable to get on to my aol e-mail account on my new sprint Samsung 9s phone. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
262 satisfied customers
I have a surface book. Recently I have had trouble accessing
I have a surface book. Recently I have had trouble accessing some, not all of my incoming e-mails or web sites. Even if I am able to access the main e-mail, clicking on a link within the e-mail does n… read more
Cris
Cris
63 satisfied customers
I am travelling from Australia and I am now in Portugal. In
I am travelling from Australia and I am now in Portugal. In the last 3 weeks I have not been able to get into my hotmail. Have just got a code from you 6515 sent to***@******.***. when I tried to ente… read more
David L.
David L.
Bachelor's Degree
6 satisfied customers
Unable to access e-mails, however, I am able to login to
unable to access e-mails, however, I am able to login to google email. … read more
Cody
Cody
Computer Science
2,525 satisfied customers
I have not been able to login to my live email account for
I have not been able to login to my live email account for over a week. I am able to do so on my computer at work and accessing my email through the web, but I am not able to do so on my Mac. I use Mi… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Iam unable to access my personal E-Mail Account for the last
iam unable to access my personal E-Mail Account for the last one month … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
TO WHOM IT MAY CONCERN I have recently received an E-mail
TO WHOM IT MAY CONCERN I have recently received an E-mail from MATCH.COM CUSTOMER SERVICE....telling me that I have violated the TERMS OF USE...TELLING ME THAT I have contacted another MATCH.COM USER … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have not been able to get my email hours. Fix this
I have not been able to get my email for 36 hours. Fix this now!!! Fix it!! You are too cowardly to have a phone number. Fix this problem. I am furious.… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
Need help deleating pof account. Lost password ***** pof saying
Need help deleating pof account. Lost password ***** pof saying my email doesn't exist in there data base.… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
How can I have my email account (by roundcube) notify me on
How can I have my email account (by roundcube) notify me on my iphone that I have email waiting?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Hello,, I am unable to view my e-mail. The e-mails will not
Hello,, I am unable to view my e-mail. The e-mails will not download into the window. I received a headliner informing me of the subject. Help!… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I changed my password XXXXX my gmail account about 30 minutes
I changed my password XXXXX my gmail account about 30 minutes ago. I quickly received a text message informing me that my password XXXXX been changed. The same message was received on my spouse's att … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I have been unable to access my e-mail accounts since Tuesday
I have been unable to access my e-mail accounts since Tuesday of this week. The primary e-mail account is Outlook, I need to be able to read the messages I receive. Thanks… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Someone highjacked my sbcglobal.net and forwarded without my
Someone highjacked my sbcglobal.net and forwarded without my consent to the same address @aol.com. How can I notify AOL that this has happened?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Hi, I recently change my password. I have 2 concerns...*
Hi, I recently change my password. I have 2 concerns... * I cannot access the YahooMessenger with the same password XXXXX my computer but I can login to my Yahho mail * I cannot access my Yahoo Mail w… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
HI When opening my windows live mail I get the following
HI When opening my windows live mail I get the following message your account was locked because you or someone else tried to sign in too many times with the incorrect e-mail or password XXXXX wait an… read more
Cris
Cris
63 satisfied customers
My e-mail contacts were hacked into by someone other than me.
My e-mail contacts were hacked into by someone other than me. Do I need to get an anti-virus app? It happened twice, and AOL contacted me by e-mail to change my password, which I did.… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x