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I am so frustrated after 4 phone calls (39, 13, 20 and 9…

Customer Question
I am so frustrated...

I am so frustrated after 4 phone calls (39, 13, 20 and 9 mins) I still cannot get my new email address set up. It is telling me invalid post code 08260 is my zip code in Wildwood, NJ. I have tried it over an over. Also with just 8260 and another NJ zip as well.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Safari and everything else works.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No i get all my emails. it is just not letting see put in the zip for a new email address setup. This happened before when I was setting up another one but when I checked all my accounts they all say 08260

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Thats my issue. I am really frustrated.

Submitted: 1 month ago.Category: Email
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Answered in 38 minutes by:
1/1/2018
Email technician: Bryan, Computer Support Specialist replied 1 month ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 12,826
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 1 month ago

Just to clarify, which email provider, e.g. Gmail, Outlook, etc, are you trying to set up the new account with?

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Customer reply replied 1 month ago
Thanks for your quick response. Please disregard. I set up a gmail account in 3 mins after getting no help from aol during the 4 phone calls.
Email technician: Bryan, Computer Support Specialist replied 1 month ago

OK, will close this out now.

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Customer reply replied 1 month ago
I don't want any additional support from AOL nor do I want to pay $39 or anything for support.
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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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