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I am down in Florida. About 1 year ago I had to change my…

Customer Question
I am down...

I am down in Florida. About 1 year ago I had to change my email because it had gotten haked. My old email was***@******.***. My new email is***@******.***. I would have thought this computer would have my new email. I can't begin to tell u how frustrating this is. can u please help?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

My email provider is Google

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Through my desk top computer in new york

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

How can I change my email down here to the correct one. Also shouldn't my new email just pop up ?

Submitted: 6 months ago.Category: Email
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Answered in 5 minutes by:
1/1/2018
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Do you still remember the password ***** your NEW Gmail account?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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