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That is what like to know. I'm trying to get into accounts…

Customer Question
That is what...

That is what like to know. I'm trying to get into accounts and now I don't what I did. I have a gmail account and Microsoft word account and now I mess sound up

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I think so.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

How do I get the voice back on my computer. Also I have a old computer downstairs that I was trying to get an outlook account on

Submitted: 6 months ago.Category: Email
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Answered in 32 minutes by:
1/1/2018
Email technician: Byron, PC Support Tech replied 6 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,351
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Are you wanting to install Office 365 on your downstairs computer?

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Customer reply replied 6 months ago
I am. Still can't figure why after I have paid once for Just Answer and have to pay $71 again. Go figure. I don't have the money to pay again.. On a fix income
Customer reply replied 6 months ago
I have already paid and not paying again.
Customer reply replied 6 months ago
I'll like my money back if this continues.
Email technician: Byron, PC Support Tech replied 6 months ago

You don't have to pay again. I think the automated pop-up offer for Secure Remote is what you saw.

Please disregard.

From your downstairs computer sign in to your Office account here: www.office.com/myaccount

On the left click Install.

On the new page, on the right side this time, click Install again and it will start the installation.

Let me know the result please.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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