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Can't get my emails to download. Outlook. There is I have a…

Customer Question
Can't get my emails...

Can't get my emails to download

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Outlook

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Yes there is I have a firewall

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not very computer savvy sorry

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
1/1/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,165
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 7 months ago
After update I lost my email downloads
And can't send any either
Windows 10 updated
It says operation failed
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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