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I have set up my wife's Tracfone and I forgot her google…

Customer Question
I have set up...

I have set up my wife's Tracfone and I forgot her google account email that was set up. Is there any way that you can get it for me so that I can get her phone working?

Technician's Assistant: Does your network appear in the Wi-Fi list on your TracFone phone?

Yes

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

Yes

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
The phone number for her Tracfone is(###) ###-####
Customer reply replied 7 months ago
Are you working on my problem?
Answered in 8 hours by:
1/1/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,988
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Which Google account is to be recovered please?

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Customer reply replied 7 months ago
The one for Anne Schmelzle. The phone number is(###) ###-####.
Customer reply replied 7 months ago
Should be(###) ###-####
Email technician: bbao, IT Consultant replied 7 months ago

Hello, thanks for the info. I was actually asking for the email address... :)

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Email technician: bbao, IT Consultant replied 7 months ago

This is not a Google account.

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Customer reply replied 7 months ago
When I was setting up the phone it asks me for the Google account that has been synced to the device, but I don't remember it. I think it was an email that Google set up.
Email technician: bbao, IT Consultant replied 7 months ago

Please first go to www.mail.lycos.com to log in using your known password. If failed, try clicking Forgot Password *****

See blow the screenshots.

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Email technician: bbao, IT Consultant replied 7 months ago

Please first make sure you can access***@******.*** from www.mail.lycos.com, as I guess this email address is the recovery email address of your Google account.

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Customer reply replied 7 months ago
I think it's a Gmail address. Not sure
Customer reply replied 7 months ago
I can access that email.
Email technician: bbao, IT Consultant replied 7 months ago

Gmail address normally looks like "*****@******.***", but in certain situations, users can use their own non-Gmail address to log on at Gmail.

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Email technician: bbao, IT Consultant replied 7 months ago

Whats the first and last name for(###) ###-####

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Customer reply replied 7 months ago
Anne Schmelzle
Email technician: bbao, IT Consultant replied 7 months ago

Are you sure it also the name you gave to Google?

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Email technician: bbao, IT Consultant replied 7 months ago

The account's recovery address is: js••••••@l••••.com, NOT***@******.***

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