Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Set up a new phone but forgot pin no. Put in new sim card…

Customer Question
Set up a new...

Set up a new phone but forgot pin no. Put in new sim card everything fine until it asked for google account. Put in phone no and changed password ***** it is not recognised. Started up new google account for this phone but still not recognised.. What can I do please help I am feeling very frustrated.

Technician's Assistant: Are you logged into your email account on any other devices?

Not at moment

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but it seems to want to put my account on this phone and not the one that should be connected to this phone.

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 8 hours by:
1/1/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,974
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Which Gmail address are you referring to?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My phone was stolen and I can't remember my Gmail password
My phone was stolen and I can't remember my Gmail password ***** I've tried the recovery steps but had to open a new email account Hoping the recovery process could send the 6 digit code they ask for … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My iPhone was stolen in Paris, France, 3 days ago. There is
OK. Here is my question. My iPhone was stolen in Paris, France, 3 days ago. There is no hope of ever getting it back so I will have to buy a new phone which I plan to do later today. I have the Google… read more
bbao
bbao
IT Consultant
1,974 satisfied customers
I USE GOOGLE EMAIL AND MY PHONE IS TIED TO THIS ACCOUNT. I
HELLO I USE GOOGLE EMAIL***@******.*** AND MY PHONE IS TIED TO THIS ACCOUNT. I WAS LOCKED OUT OF MY PHONE 2 DAYS AGO DID NOT REMEMBER MY GOOGLE PASSWORD ***** I HAVE BEEN TRYING TO RECOVER I RECEIVED … read more
bbao
bbao
IT Consultant
1,974 satisfied customers
I have been trying to get into my google account but i have
i have been trying to get into my google account but i have forgot my 4 letter pin can you help me my phone is locked up … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
CANNOT ETER MY TABLET AS IT IS REQUESTING APIN NO THAT I DO
CANNOT ETER MY TABLET AS IT IS REQUESTING APIN NO THAT I DO NOT HAVE … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
While on vacation at South Padre, my cell quit accepting my
While on vacation at South Padre, my cell quit accepting my fingerprint and then my pin making it completely unusable. I called ATT to correct the problem and went through the steps to reset my phone … read more
bbao
bbao
IT Consultant
1,974 satisfied customers
I down remember any of the pass word or recovery questions
I down remember any of the pass word or recovery questions anymore it been so long.it wouldn't matter to much but my phone is attached to it and I can't use my phone and I can afford to change my phon… read more
bbao
bbao
IT Consultant
1,974 satisfied customers
Well I have a new cell phone and I downloaded the 2 step
Hello Pearl, well I have a new cell phone and I downloaded the 2 step verification google app. I followed the instructions to transfer over the app passwords that were on the old phone to the new phone it did not work … read more
Jeremy K
Jeremy K
Lecturer (Assistant Professor)
PhD
29 satisfied customers
I use an e-mail address which I established during my time
I use an e-mail address which I established during my time in the USA. Now I live since 3 years back in Austria and today I bought a new phone. add my usual e-mail account to the phone I had to put in… read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I can't remember my password, my phone is not active and my
Hi Pearl, I can't remember my password, my phone is not active and my recovery email address cannot be verified by google. I have emails I must respond to but can't get in. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
We just paid for the service and lost connection can you
We just paid for the service and lost connection can you help us change your Google password … read more
bbao
bbao
IT Consultant
1,974 satisfied customers
I just bought a new phone and it won't let me activate until
I just bought a new phone and it won't let me activate until I sign in with the account info I got into Playstore with. I have not idea what it was. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My Gmail is not working and my phone is locked out without
My Gmail is not working and my phone is locked out without the correct email and password … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I just did a factory reset on my phone. galaxy s7. problem
I just did a factory reset on my phone. galaxy s7. problem is I cant remember anything about the gmail acct that is linked to it. PLEASE give me some good news. I'm going crazy trying to figure this o… read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
My family tmoble plane phone is not working so I got a new
My family tmoble plane phone is not working so I got a new one the on that broke is a Alcatel one touch nd the replace is a galaxy on5 they did not have the one that broke so I got this one. I would l… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I forgot my 2 passwords to my 2 sign-in Google accounts:
I forgot my 2 passwords to my 2 sign-in Google accounts:***@******.*** and***@******.***, as well as the password ***** my yahoo email account:***@******.*** . my revorey cellphone:(###) ###-####is re… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I have been trying to get into my email account the
I have been trying to get into my email account for weeks the only way I had to get on was my phone ans my phone got smashed. Now it's asking me a ton of questions I can't remember but I need this ema… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
My google contacts are synced between my HTC DNA and google;
My google contacts are synced between my HTC DNA and google; however, what is causing still some contacts to be in google from my phone ?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x