Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

I'm being told my gmail account is not recognised. I'm

Customer Question
I'm being told my...

I'm being told my gmail account is not recognised. I'm looking for***@******.*** I'm trying to access my contacts and have lost my phone. Maybe it's not the correct address? ([email protected] com but I don't think so). I've had two verification codes sent but they both say my account is not recognised. I need to access my contacts urgently to retrieve my phone.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I'm trying on my laptop but account is not recognised. But nothing else.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Phone number is(###) ###-####but note I don't have the phone

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That's it I need to access the contacts on my account

Submitted: 1 month ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
1/1/2018
Email technician: Cabletech, Computer Support Specialist replied 1 month ago
Cabletech
Cabletech, Computer Support Specialist
Category: Email
Satisfied Customers: 377
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

Ask Your Own Email Question
Email technician: Cabletech, Computer Support Specialist replied 1 month ago

If this is your first time here, I would like to go over a few things:

• If you see an offer for a phone call or remote support, you are welcome to accept it or you can disregard it. Just click on the X and we can resume the conversation.

• Some issues or questions may not have the solution requested. Some issues or concerns may not be resolvable. I will try to explain this ahead of time if I foresee it is a question I cannot answer.

• Some issues may require additional equipment or hardware before we can continue.

• Make sure to bookmark this page. There should be email alerts in your inbox as well with the link back to this page if you were to step away. If you respond when I am not online such as outside of my normal business hours, I will respond as soon as I can.

• If you are prompted to rate me, you can do so by choosing the appropriate amount of stars in the top right and that is all. It cost you nothing further and helps me receive credit for helping you. By rating me (hopefully 5 stars!), it also helps me stay locked to your question so I can continue to assist you in cases where you may have to walk away for a few hours or days and need to report back the findings.

I look forward to working with you today!

Ask Your Own Email Question
Email technician: Cabletech, Computer Support Specialist replied 1 month ago

I would like to go over the extent of what I can do for you with Google. Typically, Google accounts are very black/white. We can either reset them or we can't. There's no gray area to contact Google to reset it. I'd be happy to see if there is anything I can do to help you reset it. Sometimes people don't follow the steps correctly and it causes the dreaded message you are getting.

Ask Your Own Email Question
Email technician: Cabletech, Computer Support Specialist replied 1 month ago

However, if we continue, I can't guarantee we can unlock the account and get those contacts for you. What I can do is help you through the steps if you choose.

If you would like to continue, is there any way to verify your email address for sure?

Ask Your Own Email Question
Customer reply replied 1 month ago
How much will this cost?
Email technician: Cabletech, Computer Support Specialist replied 1 month ago

The questions are priced by the program you spoke to early. Typically for internet/email questions for online support only (You and I talking) it is 39.95.

There is a pop up that you probably saw already which is just a splash screen ad for a Remote Secure connect which is 36 I believe additional. Sometimes people request that to show me what they are seeing. We don't need to do this and I try to warn in my opening about this ad popping up and that you can dismiss it.

Ask Your Own Email Question
Email technician: Cabletech, Computer Support Specialist replied 1 month ago

They just route the questions to me so any money is handled through the site and not me.

Ask Your Own Email Question
Customer reply replied 1 month ago
I want to cancel my request and delete credit card details asap. thanks Toni
Email technician: Cabletech, Computer Support Specialist replied 1 month ago

No worries. I just like to be upfront with folks. So what will happen now is I will send this to the customer service department and they will refund you. You'll get an email about it. Once I send it over there, you won't need to communicate on here anymore. Let me know if you have any other questions and then I'll send this over.

Ask Your Own Email Question
Customer reply replied 1 month ago
Is there any way I can find out why my google account is not being recognised without paying money. Does Google have a help line number. thanks
Email technician: Cabletech, Computer Support Specialist replied 1 month ago

Google doesn't have a help line at all. That's why people reach out to us to help. Basically, I deal with a lot of unhappy folks when they can't verify their accounts because Google's policy is either setup the account recovery options or lose it. I've had people needing help with their account and someone went in and changed their account recovery details and Google would not do anything with it.

Ask Your Own Email Question
Email technician: Cabletech, Computer Support Specialist replied 1 month ago

So you can understand why I tell you ahead of time in the beginning that I can try to help but sometimes even my steps don't help.

Ask Your Own Email Question
Customer reply replied 1 month ago
Ok thanks. I'll think about it and contact you again if I need to. So over and out for now. Toni
Email technician: Cabletech, Computer Support Specialist replied 1 month ago

Thanks! I'll send this over to customer service. Watch for the email

Ask Your Own Email Question
Was this answer helpful?
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am trying to make a 2nd email using Microsoft, but when i
I am trying to make a 2nd email using Microsoft, but when i attempt, it says my password ***** ***** valid. Had it happen a could of times. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I can not access my e-mail
I can not access my e-mail JA: Are you logged into your email account on any other devices? Customer: no JA: Do you have security questions or a phone number on file to help reset your password? Custo… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I have just received a message that my mailbox has exceeded
I have just received a message that my mailbox has exceeded the storage limit. I am unable to repair. … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
I have been a member before and would like to sign up with
I have been a member before and would like to sign up with the same pictures and profile that was on the site. Can I do this and how … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
My Microsoft account email is wrong, when i try to reset my
my Microsoft account email is wrong, when i try to reset my account the code goes to the email on the account that is wrong … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
No email service - required urgently for work from home.
No email service - required urgently for work from home. Server is down. I'm bewildered … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
My Microsoft email address was put in the computer wrong,
My Microsoft email address was put in the computer wrong, how do I correct tihis … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
How do I reset my outlook email password? My phone. Don't
how do I reset my outlook email password? JA: Are you logged into your Outlook account on any other devices? Customer: my phone JA: Do you have security questions or a phone number on file to help res… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
What is your land pphone number for booking ride in
What is your land pphone number for booking ride in /seattle. Think I am set up otherwise. … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
568 satisfied customers
Trying to access the email for to check on messages. Thus
Trying to access the email for***@******.*** to check on messages. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,322 satisfied customers
I had an account approx. 12 years I get a lot of things I
I had an account***@******.*** approx. 12 years I get a lot of things I need from my work that goes to that account how do I get it back. I can't remember everything from original setup I never though… read more
Michael
Michael
CEO
Master\u0027s Degree
117 satisfied customers
I can't get on aol so I opened a new one but it didn't have
I can't get on aol so I opened a new one but it didn't have any of my e mail addresses, so what went wrong. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I use Yahoo mail. When I try to send email I get Message
I use Yahoo mail. When I try to send email I get Message "Unable to Send. To prevent abuse your message cannot be sent now." … read more
Kris R
Kris R
IT Manager
Computing
3,104 satisfied customers
I want to connect to microsoft and I have forgotten my
I want to connect to microsoft and I have forgotten my password ***** to get a new one it will be sent to my old address which is no longer used. A new email address is ************ or my phone which … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,322 satisfied customers
I have an account now and I THINK I want to change the name
I have an account now and I THINK I want to change the name and add an address I have now ***@******.*** … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
Lock out of my g mail account. 2 iPads are linked using a
2 iPads are linked using a different email address which has locked out mine… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
Igor an email about a purchase on iTunes and true to cancel
Igor an email about a purchase on iTunes and true to cancel but cannot contact them to say I didn't authorize purchase… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
How can I change the name on my G-mail address. On laptop.
How can I change the name on my G-mail address JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? Customer: on laptop JA: What troubleshooting have you tried? Custome… read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x