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My email account has been hacked! please tell me how to

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protect myself...
my email account has been hacked! please tell me how to protect myself
Submitted: 6 months ago.Category: Email
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Answered in 5 minutes by:
12/31/2017
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,835
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Which email provider is it please?

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Customer reply replied 6 months ago
gmail
Email technician: bbao, IT Consultant replied 6 months ago

Are you still able to log on Gmail and access My Account page of your Google account?

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Customer reply replied 6 months ago
No, because I forgot my password ***** long time ago. It was on my cell phone, that's the only place I had access to it. And then I went and deleted the app because I was scared. What can I do?
Email technician: bbao, IT Consultant replied 6 months ago

> And then I went and deleted the app because I was scared. What can I do?

I guess you mean you observed something suspicious or abnormal then you was scared and deleted an app?

If I guess correctly, please advise:

1. What were the specific things that looked suspicious or abnormal for you? Detailed description please.

2. Which app was deleted by you?

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