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I have an sbcglobal.net email address, in error while

Customer Question
I have an sbcglobal.net...

I have an sbcglobal.net email address, in error while erasing cookies on my home laptop; it erased my passwords as well. I have attempted numerous times to log back in, sbc email goes to Yahoo which is now under At&T control. I have answered the 2 secret questions to reset but they are not accepted which is insane. There is no one to speak to a AT&T because I can't get passed the first aut voice which asked for an AT&T account # which I don't have. I've been unable for 3 days to check my emails. All my gmailemails also go to my sbcgloabal acct. Also it isn't accepting my phones numbers and I'm now pulling my hair out. HELP!

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

Nope, I was automatically logged out of all my office, home & phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I'm even at my office now as I was hoping the main computer would work, nope

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

You got all the info

Submitted: 7 months ago.Category: Email
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Answered in 20 hours by:
1/1/2018
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What is your sbcglobal email address so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
I was able to have someone else assist me in a more timely manner. Thank you.
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Okay, good to hear that. If you need further assistance with your email issues, please let me know.

Thanks,

Jess

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Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,983
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Are you currently still an AT&T user for any services of them?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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