Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can not access my yahoo email. I suspect viruses have been…

Customer Question
I can not access...

I can not access my yahoo email

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I suspect viruses have been acquired in my computer and recently have jupiter support to clear my computer of any new viruses but can not contact them with my computer and I have lost their phone number

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I believe that I am too ignorant to ask.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 34 minutes by:
12/31/2017
Email technician: Donna French,
 replied 6 months ago
Donna French
Category: Email
Satisfied Customers: 69
Experience: Freelance IT Professional at That Computer Girl
Verified

Hello, my name is ***** ***** I am one of the experts here on JustAnswer.com. What email address on Yahoo are you trying to login to?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have lost my ability to access my yahoo mail account. I
I have lost my ability to access my yahoo mail account. I haven't re-logged in for quite some time, and didn't set up the phone number log-in when presented. Probably a "bad" on my part. However, ALL … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I am locked out of my Yahoo account. But does not recognize
I am locked out of my Yahoo account JA: Are you logged into your Yahoo account on any other devices? Customer: No JA: Do you have security questions or a phone number on file to help reset your passwo… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My email address is. Gmail I cannot remember my password and
Gmail I cannot remember my password ***** my email address no longer works … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I just opened an email from Fed EX what popped up was Mac OS
HI I just opened an email from Fed EX what popped up was Mac OS isd infected with Viruses and other malicious applications. Viruses must be removed and system repaired. Call Apple Support 888-892+-745… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
It's my phone and I believe it's been hacked my messages and
It's my phone and I believe it's been hacked my messages and emails … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just called yahoo tech support and got a jerk who gave me
I just called yahoo tech support and got a jerk who gave me another phone number. I am trying to retrieve my contacts and folders in my yahoo mail account that were lost due to att and yahoo separatio… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My old email i cannot remember my password. No I am not. Its
My old email i cannot remember my password JA: Are you logged into your email account on any other devices? Customer: no I am not JA: Do you have security questions or a phone number on file to help r… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I cannot remember my password for my yahoo email address
I cannot remember my password ***** my yahoo email address which I have been unable to access for many years now as I do not have a recovery email address and my existing phone number has changed. Can… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Is it possible to retrieve/recover email from last year? I
Is it possible to retrieve/recover email from last year? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I am trying to log into my e-mail account using the User
Hi! This is Margaret Stonecipher. I am trying to log into my e-mail account using the User I.D. and Password ***** I have used for centuries and it is telling me that the two do not match their record… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Last two days getting an error475 suspicious activity on
Last two days getting an error475 suspicious activity on Yahoo/ATT … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Can't access my email account. The phone number that is
Can't access my email account. The phone number that is listed the service to it has been turned off. I haven't changed my password. It won't let me in. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I believe my mail account was hacked. Problem is - both of
I believe my mail account was hacked. Problem is - both of my recovery emails are invalid, and there is no cell phone associated with the account. So, I can not get access to change the password. Any … read more
Cris
Cris
60 satisfied customers
I recently change my pw on yahoo email. I also changed it in
I recently change my pw on yahoo email. I also changed it in my iPhone. I can get to the mail from my iPhone but from my computer I cannot. I am sure I wrote down the password. When I try to go to the… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I believe my Yahoo email address has been compromised & I have
I believe my Yahoo email address has been compromised & I have been locked out. The issue I have is there is an extra number in the mobile phone number you have as we have recently shifted from N.Z. t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have lost access to my e-mail account....I believe a bug
I have lost access to my e-mail account....I believe a bug invaded my address book and now I am locked out......my address [email protected]… read more
Cris
Cris
60 satisfied customers
My husband created our gmail email account several years
My husband created our gmail email account several years ago. I recently purchased a new computer and am unable to set up the email account because he passed away and I do not have his password. How c… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
my email account just got "hijacked" im not a "tech type"
my email account just got "hijacked" i'm not a "tech type" and don't know what to do it's an business email account my account has been wiped out! people are calling wanting to know if I'm ok since an… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x