Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

About 15 or so years ago i set up a gmail account but i

Customer Question
My name is*****...

My name is***** about 15 or so years ago i set up a gmail account but i never used it and don't know what account name i used or password. Want to begin using. how?

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Maybe(###) ###-####or(###) ###-####

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
12/31/2017
Email technician: John T. F., Apple Consultant replied 7 months ago
John T. F.
John T. F., Apple Consultant
Category: Email
Satisfied Customers: 3,705
Experience: Setting up and servicing Email accounts since 1994!
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Email Question
Email technician: John T. F., Apple Consultant replied 7 months ago

That's quite a long time ago and the recovery procedure may not work for you. However,

typically, you can use the self-service Google Account recovery feature from your computer to retrieve this information.

Please go to the following site:

https://www.google.com/accounts/recovery/

If you don't remember your ID, select “Find my account” and follow the prompts. It will ask for you to identify yourself as owner of the account in some way (such as phone number, alternative email, etc...).

Once you have the username you can return to the page and choose "I don't know my password". It will then guide you through the step required to reset it.

If that doesn't work then there is no harm in creating a new gmail account to use.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Email
Satisfied Customers: 3,705
3,705 Satisfied Customers
Experience: Setting up and servicing Email accounts since 1994!

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I want to get rid of my hotmail acct and get on gmail. I
Hey! I want to get rid of my crappy hotmail acct and get on gmail. I remember about 10-12 years ago my daughter set me up a gmail acct. but I never knew how to access it so I didn't use it. I think my… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
83 satisfied customers
I'm the new president of a congregation. Some time ago a
Second opinion] Hi, I'm the new president of a congregation. Some time ago a previous president set up a gmail account for us, but he has since left. He never told anyone the password. I'd like to fig… read more
Harry
Harry
2,176 satisfied customers
I've been trying to clear up my gmail account so I can get
I've been trying to clear up my gmail account so I can get email from the gmail webmaster to my ipad. each time I put in my gmail email address or my phone number and what I had for a password ***** s… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
I'm signed into Google with the "rocketmail.com" address
I'm signed into Google with the "rocketmail.com" address which was canceled during the major breach some years back. It's apparently difficult, if not impossible, to correct or update to my current em… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I opened a gmail address for my father several years ago.
I opened a gmail address for my father several years ago. The address is***@******.***. The password ***** foxrun244. We have not checked that email for for at least 3 years. He passed away in January… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I set up a gmail account a couple of years ago,[email protected]
I set up a gmail account a couple of years ago,[email protected] gmail.com. I never used it and forgot the password ***** chose. When I recently tried to reset it, I got the message that that email addre… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can't get into my gmail. I set it up in Jan 2013 and never
I can't get into my gmail. I set it up in Jan 2013 and never had a problem with it so I don't remember any of the stuff I set it up with. It's just always popped me in when I clicked on it so I don't … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I keep getting my @gmail.com account BLOCKED, and I don't
I keep getting my @gmail.com account BLOCKED, and I don't know what the hell is going on. I've had this account for 10+ years and nothing has changed (in the way I've used it and in the way I am using… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
I can't remember my google account username or my password.
I can't remember my google account username or my password. How can I retrieve it? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Beginning of last week my gmail was working and in early
Beginning of last week my gmail was working and in early afternoon it stated that *******@*****.com has no Google account. So I had to I did another another g.com e-mail name ********@******.com. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I was unable to get into my email account - the help section
I was unable to get into my email account - the help section wanted both my password ***** month and date of opening the account. It was years ago and I don't remember - have had many passwords, none … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
How do i figure out if my gmail account was given to someone
how do i figure out if my gmail account was given to someone else due to inactivity? I set up the account about 2 years ago and soon after forgot the password ***** therefore never used it... I would … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I have forgotten the password for my gmail account. It was
I have forgotten the password ***** my gmail account. It was set some time ago and the attached phone number is ***** longer correct. I need to access the account to complete the set up of my google v… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Is this a paid site? JA: Sometimes things that you think
I am trying to delete a gmail account but I can't remember the password, and I cannot reset the password ***** the email account it sends me to has previously been deleted. I was on the phone for an hour with a google tech yesterday, and she was like "oh well." I can't remember the answers to the stupid questions in their prompt. Their questions are like when did you create the account? That was about 10 years ago. I can't remember the exact date and year. I can't remember the last password ***** I wouldn't be here asking how to do it. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I am very distraught. My daughter and I are trying to deactivate
I am very distraught. My daughter and I are trying to deactivate her old Twitter accts that have ridiculous and inappropriate tweets and retweets in them. She's applying for jobs and colleges and we w… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I am tryig to find a way to reopen a GMail account that I have
I am tryig to find a way to reopen a GMail account that I have made several years ago. I don't remember the password XXXXX the password XXXXX the hotmail account as well. I stayed on the phone to Goog… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
To give you background when I was in Pa a few weeks ago I
Hi To give you background when I was in Pa a few weeks ago I tried to retrieve my email on my brothers computer so I know the trouble started there and I believe when it was was do I want public files… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
My grandson (age 3) locked my smart phone while looking for
My grandson (age 3) locked my smart phone while looking for the Santa Claus app. This happened two days ago. In order to purchase the smart phone I had to set up a Gmail account. I have used hotmail f… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x