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I am visiting my mother and forgot my password for

Customer Question
Hi... I am visiting...

Hi... I am visiting my mother and forgot my password ***** Hotmail.com... I tried several times and my account verified, but when using my mother's email account to progress, the link sent to reset my password ***** ***** active. Can you help?

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Security question would work here.. as my home phone would be the number that I don't have access to at this time.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have used my mother's email address to get the 4 digit code for account verification, but when I was declared verified, the link was not active for me to reset the password.

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
12/31/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,976
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mind to provide the email address in the private Contact Info area and let's walk through the password ***** process again?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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