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Well, I have been on google for years, On my records they…

Customer Question
Well, I have been...

Well, I have been on google for years, On my records they have my old email address, from which I moved almost 5 years ago. After watching a video a message came on from Google asking my email, phone no., password, etc. It wouldn't accept anything I gave them. I even had a hard time getting off that site. As you can see, I finally did. Now, WHAT do I do ?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Ec.rr.com

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

I have a Mac, and I click on the email icon in the dock.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Well, I am 88 years old and not too swift electronically. Sometimes I don't even know what I don't know. LOL

Submitted: 6 months ago.Category: Email
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Answered in 1 minute by:
12/31/2017
Email technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 6 months ago

Could you let me know what's the email address that you are having issues with accessing?

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Customer reply replied 6 months ago
I am not having issues with my email. I am having issues with Google not recognizing it.
Email technician: Bryan, Computer Support Specialist replied 6 months ago

I see; which video website, e.g. Youtube, did you get this prompt on?

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Email technician: Bryan, Computer Support Specialist replied 6 months ago

PS: Please ignore any offer shown on this page; it's sent at the site's end and not by me.

OK, let's get started. Please open up the following address on your MAC:

www.fastsupport.com/153687509

Follow the on-screen prompts to download and open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Customer reply replied 6 months ago
I think we should just disconnect. I am sorry if you did not get the right info. I better call Apple.
Email technician: Bryan, Computer Support Specialist replied 6 months ago

PS: Please ignore any offer shown on this page; it's sent at the site's end and not by me.

Let's get started now. Please open up the following address on your MAC:www.fastsupport.com/153687509Follow the on-screen prompts to download and open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.
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Customer reply replied 6 months ago
Thank you, ***** ***** You can keep the $5.00
Email technician: Bryan, Computer Support Specialist replied 6 months ago

Refund requested, thanks.

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