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I tried to change my gmail address - but I can't get in. Can…

Customer Question
I tried to change...

I tried to change my gmail address - but I can't get in. Can you walk me thru changing my address and password

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Maybe my IPhone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not that I KNOW of. Where would I find them

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

Please connect me

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/31/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,986
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

What's the email address please?

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Customer reply replied 7 months ago
No
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer? a Mac? or a smartphone?
  2. Do you want to create a NEW Gmail address? Or do you want to access this***@******.*** account?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
I have an apple computer and iphone
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Thank you for writing back with that information.

Do you want to create a NEW Gmail address? Or do you want to access this***@******.*** account?

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Jess M.
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Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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