Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my password for. My recovery account is no longer…

Customer Question
I forgot my password...

I forgot my password ********@******.***. My recovery account***@******.*** is no longer active because it was taken over by Spectrum. There is no recovery telephone on my account. Please help me recover my gmail account.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No. The password ***** changed accidentally on my iphone.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't know if I used my LAN line when I set up the account. I am from Hawaii and I am vacationing in California at this moment. The LAN I might have used is(###) ###-#### The only security question that was asked was my favorite movie. I answered Sound of Music.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can't lose my account

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
12/31/2017
Email technician: Jon, Computer Support Specialist replied 6 months ago
Jon
Jon, Computer Support Specialist
Category: Email
Satisfied Customers: 785
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Email Question
Email technician: Jon, Computer Support Specialist replied 6 months ago

Well I can check the options you may have but I just wanted to note that just because spectrum may have taken over the***@******.*** should still be alive unless you have had to be forced by spectrum to change it to a spectrum.net account already.

Ask Your Own Email Question
Customer reply replied 6 months ago
That account has been dormaint at least four years. Are you a Google tech? I'm confused.
Customer reply replied 6 months ago
No thanks
I just want my email activated and please don't charge my account.
Email technician: Jon, Computer Support Specialist replied 6 months ago

OK no problem those are automated offers but here is the info if needed to our customer service:

Customer service

In order to complete your refund, please visit the following site:

http://ww2.justanswer.com/contact-us

You can also call 1(###) ###-####/p>

Thank you.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Need to get my account info...never use it.....cell died and
need to get my account info...never use it.....cell died and they need it to recover my telephone contact...HELP … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,171 satisfied customers
I accidentally logged out of google while teaching summer
Second opinion] I accidentally logged out of google while teaching summer school on Thursday. When I got home, I tried to get back in but I forgot my password. Not only that, they wanted me to verify … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I dropped my phone in the toilet and now I have a new phone
I dropped my phone in the toilet and now I have a new phone and I don't remember my password. The recovery email I no longer know thevpasssordvto either because my 12 year old changed it a while ago a… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
It's all google accounts can't sign into. Can't log into my
It's all google accounts can't sign into JA: Are you logged into your email account on any other devices? Customer: Can't log into my laptop or IPhone JA: Do you have security questions or a phone num… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
Need my password on deleted Google account that I accidently
Need my password ***** deleted Google account that I accidently deleted important pictures on it Google can't verify it is me … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
My email address was compromised and I was given a new email
My email address was compromised and I was given a new email address and since then I haven't been able to retrieve any of my contacts information from any device? … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I forgot my email password and the telephone number is a
i forgot my email password ***** the telephone number is ***** land line and I am unable to get a verification code … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a gmail account but I forgot my password. After many
I have a gmail account but I forgot my password. After many try's to recover my account, the message is the same “we couldn't verify that this account belongs to you”. The recovery email listed on my … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I had someone send an email to an old email address. I think
I had someone send an email to an old email address. I think it is still active but when I put in the password ***** won't accept it. Ow can I check to see if the email still exists? … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I can access an old gmail account. I don't remember my
I can access an old gmail account. I don't remember my password ***** I've tried to many times and now I can't sign in. If I give you the email address can you reset it? … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I forgot my password and my phone number changed linking to
i forgot my password ***** my phone number changed linking to my gmail and facebook account.so i have no access to my gmail account. can you please help me? … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
This morning my other half set my email up on my tablet. At
My name is ***** ***** morning my other half set my email up on my tablet. At that time I could not remember my password ***** my main account so we changed the p/w which it was time to do that anyway. Well the tablet won't let me sign in and the lap top which is my main computer won't even let me in with the new password ***** when I go through all the steps it says that they can't verify that I own the account. … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
93 satisfied customers
I believe I already set up the email address of. Can't
i believe I already set up the email address of***@******.***. Can't figure out how to find the account. My login account is lawyerlylady @gmail.com … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
Google I lost my phone my ZTE on Saturday I recently
Google I lost my phone my ZTE on Saturday I recently purchased an LG I forgot my password ***** when I try to recover my information it went back to my old phone(###) ###-####which is no longer active… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I have a gmail account from back around 1998 and computer
I have a gmail account from back around 1998 and computer was just upgraded at Best Buy. So its like the gmail software was also updated so now it wants a 2 step verification so I can get logged back … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I forgot my yahoo e-mail password and the only recovery
I forgot my yahoo e-mail password ***** the only recovery feature I had added was my phone number. Unfortunately, I had gotten a new phone number and can no longer receive text messages to the number … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I once had a gmail account but have never used it and have
I once had a gmail account but have never used it and have forgotten my login details (user name and password). The recovery email address I most probably used is no longer active, it was [email protected]… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I forgot my password XXXXX the alternate email account is no
I forgot my password XXXXX the alternate email account is no longer active to recover my gmail. How can I get a new password XXXXX my Gmail Account.… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x