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I forgot my password for. My recovery account is no longer…

Customer Question
I forgot my password...

I forgot my password ********@******.***. My recovery account***@******.*** is no longer active because it was taken over by Spectrum. There is no recovery telephone on my account. Please help me recover my gmail account.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No. The password ***** changed accidentally on my iphone.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't know if I used my LAN line when I set up the account. I am from Hawaii and I am vacationing in California at this moment. The LAN I might have used is(###) ###-#### The only security question that was asked was my favorite movie. I answered Sound of Music.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can't lose my account

Submitted: 1 month ago.Category: Email
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Answered in 5 minutes by:
12/31/2017
Email technician: Jon, Computer Support Specialist replied 1 month ago
Jon
Jon, Computer Support Specialist
Category: Email
Satisfied Customers: 565
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Email technician: Jon, Computer Support Specialist replied 1 month ago

Well I can check the options you may have but I just wanted to note that just because spectrum may have taken over the***@******.*** should still be alive unless you have had to be forced by spectrum to change it to a spectrum.net account already.

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Customer reply replied 1 month ago
That account has been dormaint at least four years. Are you a Google tech? I'm confused.
Customer reply replied 1 month ago
No thanks
I just want my email activated and please don't charge my account.
Email technician: Jon, Computer Support Specialist replied 1 month ago

OK no problem those are automated offers but here is the info if needed to our customer service:

Customer service

In order to complete your refund, please visit the following site:

http://ww2.justanswer.com/contact-us

You can also call 1(###) ###-####/p>

Thank you.

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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