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I can't send or receive emails to. Just a notice saying

Customer Question
I can't send or...

I can't send or receive emails to***@******.***

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Just a notice saying email did not send

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

Not that I know of. I have a cleaner that checks for a virus.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just please help me

Submitted: 6 months ago.Category: Email
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Answered in 5 minutes by:
12/31/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. When did this issue first occur?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.,

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Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 6 months ago
I have an OPPO phone and I just noticed today I am not receiving any emails from friends who advised me that they sent to me in the first week of December. One was very important to me and was sent from Syria by a US soldier.
Customer reply replied 6 months ago
Is it possible to retrieve the lost emails?
Email technician: Moses C,
 replied 6 months ago
Moses C
Category: Email
Satisfied Customers: 952
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.
can you explain me a bit more about this
you are not able to send receive gmail on your phone is that correct.

Deleted emails can be recovered from the trash can in gmail and if it has been cleared from there then there is no possibilities to recover.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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