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Got a google home as a gift. H. It's been set up and working…

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Got a google home...

Got a google home as a gift. H

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

It's been set up and working since christmas day. Today it can't find WiFi. I have done factory reset and can't find set up. Can you help

Submitted: 1 month ago.Category: Email
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Answered in 6 minutes by:
12/31/2017
Email technician: bbao, IT Consultant replied 1 month ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,107
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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When your Google Home worked since Xmas day, was it using the SAME Wi-Fi router as what you use today?

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Customer reply replied 1 month ago
I deleted location thinking to start fresh. Now it can't find device. That's when I did a factory reset thinking to setup from scratch. It can't find device and I can't find set up
Email technician: bbao, IT Consultant replied 1 month ago

So basically, you are sure that nothing in the environment was changed since Xmas day or since it worked? Or please advice anything change after a double check. Thanks.

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Customer reply replied 1 month ago
It worked before I went to bed and this morning when spoke to it said it had to connect to WiFi. I am on a samsung galaxy tab and same network as last night
Customer reply replied 1 month ago
Hello
Email technician: bbao, IT Consultant replied 1 month ago
Okay. The most possible reason as per your description is low battery or even not powered on. Do you see any indicators solid or flashing on the device body?
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Customer reply replied 1 month ago
Solid white on back
Customer reply replied 1 month ago
It is plugged in to wall plug
Email technician: bbao, IT Consultant replied 1 month ago
I have to follow an official guide to confirm a few basic things though it may sound silly, such as: have you installed the app on your phone? Please see the official guide here. Please double check if anything or any step is missing.https://support.google.com/googlehome/answer/7029485
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Customer reply replied 1 month ago
Helo
Email technician: bbao, IT Consultant replied 1 month ago
I'm here.
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