Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I'm not receiving my email on my computer or iPhone and it…

Customer Question
I'm not receiving my...

I'm not receiving my email on my computer or iPhone and it isn't coming through on my main account with gmail either

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

I have a Mac

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I know of

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just stopped getting emails at 7A.M. this morning and have some important contracts coming in and they are telling me that they bounce back

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 13 minutes by:
12/31/2017
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,797
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

At the moment, is there any other device having access to the same email account? BTW, what's the email provider please? Thanks.

Ask Your Own Email Question
Customer reply replied 6 months ago
There is no other device but my iPhone and it has the same email address
Gmail is the provider
Email technician: bbao, IT Consultant replied 6 months ago
If you mean you can't access Gmail using Outlook on your Mac or Mail app on your iPhone, please verify your credential via web by visiting below site using Safari on Mac:mail.google.comPlease advise if you can login.
Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have been getting my other gmail just fine (e.g.
Hi - i have been getting my other gmail just fine (e.g. [email protected]) but my other gmail (*****@******.***) does not have any email since 4/19. When i send an email to myself I get a bounce back. … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
Bounce will not let me send outgoing Gmail very much a bird
Bounce will not let me send outgoing Gmail very much a bird seed that I can reply to my emails from overseas from banks that have multi billion dollars in them it's very much an emergency that I have … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
All the sudden I'm no longer receiving the emails from our
Hi - All the sudden I'm no longer receiving the emails from our school's PTA that are important. It started happening at the end of last week. The PTA email that is sending the emails is a gmail accou… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I'm using gmail IMAP on macmail on a mac book, as well as
I'm using gmail IMAP on macmail on a mac book, as well as iphone and ipad. Just recently many of my mails received into the inbox folder on the device started to generate a sent mail with no content t… read more
bbao
bbao
IT Consultant
1,797 satisfied customers
I am receiving aol mail but can't send. can't send gmail
Hi, i am receiving aol mail but can't send. can't send gmail either, can you help … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
Is there way to determine online if someone has received an
Is there way to determine online if someone has received an email you sent them? I use a gmail account; the other person is using a business account***@******.***. Thanks… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Since I addad a gmail address in Australia a party (MMA) in
Since I addad a gmail address in Australia a party (MMA) in USA has not been able to send me a link to a download I regularly received on a bigpond address. MMA is able to send emails with text and at… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
Yahoo mail is bouncing emails from my gmail account. Based
Yahoo mail is bouncing emails from my gmail account. Based upon the not delivered message, it's Yahoo's security that's stopping. I'm trying to send 125 people in a church congregation a newsletter an… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Just loaded Gmail on Thursday and havent received email
Just loaded Gmail on Thursday and havent received email since. Im ready for a professional… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I have discovered that a few of my regular contacts' emails have recently not come th
I have discovered that a few of my regular contacts' emails have recently not come through to one of my Mail accounts. Nor have they bounced back. On the basis that there is no middle way between non-… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I am having a problem in my gmail account with my sent mail
I am having a problem in my gmail account with my sent mail to yahoo recipient. It shows that message is sent but recipient is not receiving messages? What do I need to do?… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I have a Gmail issue with my Mac. I have two gmail accounts
I have a Gmail issue with my Mac. I have two gmail accounts and one has not received email through my laptop since July 15th, either at my work PC or at my home Macbook Pro. The account is forwarded t… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
I cant receive emails in hotmail. I did until about lunch
I can't receive emails in hotmail. I did until about lunch time today, but then they have stopped… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
somehow I have setup my google email account wrong--my wife
somehow I have setup my google email account wrong--my wife is getting my emails as well as her own--in fact she's getting some emails of mine that I'm not even getting--how do I stop my emails from g… read more
Cris
Cris
60 satisfied customers
Hi, Ive been a gmail user for 7+ years without any issues.
Hi, I've been a gmail user for 7+ years without any issues. On SUnday morning, I was uploading photos from my Iphone to my gmail account of my family to download to my desktop computer....after about … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Several days ago, I became aware that emails from some
Several days ago, I became aware that emails from some senders were not arriving in my email box (checked spam folder of course) and weren't bouncing back to sender. One of these came through today. A… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Apple mail was working fine this morning, but now it
My Apple mail was working fine this morning, but now it keeps telling me that my password ***** ***** rejected by the stop server. I went into Preferences/Account and reset my password ***** that stil… read more
prfpcdoctor
prfpcdoctor
Senior Network Infrastructure Engineer
336 satisfied customers
some of my emails are not coming through. the senders are
some of my emails are not coming through. the senders are getting a message back that says fatal error storage space is full. don't know how many emails i have missed some come through and some don't … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x