Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Why cant i change my password? i keep getting kicked off so…

Customer Question
Why cant i change...

Why cant i change my password? i keep getting kicked off so then i try to change my user name same problem so then i get another password ***** to me that doesnt work either i have done this4 times

Technician's Assistant: What exactly are you having trouble accessing?

Using my gmail account i need a user name and a password i always get one or the other but never both

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have a cel or home line and have tried to use both

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I havent used this acct i a while i just bought a new phone yesterday cuz i lost my previous phone the day before im trying to set up this phone so i can use the apps

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
12/30/2017
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using the phone right now or a computer?
  2. Have you tried creating and accessing your Gmail using a computer first?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Are you with google? do you charge to help? Gmail. D all the
forgot my pw and all the questions they ask it ends up saying they cant tell if its me. might be cuz I dont remember when I opened the acct … read more
Harry
Harry
3 satisfied customers
My pass word is in computer but don't remember what I change
my pass word is in computer but don't remember what I change it to three months ago. ***@******.*** was 382green … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I had a warning email from google and i changed my password.
I had a warning email from google and i changed my password. I still am unable to access my secondary acct which is the same as my primary . (don't ask y) and I've changed my password ***** times n im… read more
Kennen McCarthy
Kennen McCarthy
President
CET Electronic Technician
4 satisfied customers
I cant get an aol email to open. Says doesnt regonize email.
I cant get an aol email to open. Says doesnt regonize email. Its an older email i dont use often however i need to acess it now. I know the email acct is right bc i sent email from my current acct to … read more
Moses C
Moses C
Bsc
767 satisfied customers
I forgot to write my new password down and I can not sign
I forgot to write my new password ***** and I can not sign into my gmail acct. ***@******.***. can you please help me ? … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Need a fix on ny email. Content doeant open. Error message-
Need a fix on ny email. Content doeant open. Error message- class not registered. Thx. Kady… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Someone logged me out and now i cant get access ro my gail
someone logged me out and now i cant get access ro my gail accouont says it cant even locate it … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
Cant get into my gmail because google asks for what i think
Cant get into my gmail because google asks for what i think is my correct password,,then they send me a code to the wrong phone number. They insist on 01 but im in Mexico and it starts with 52. Theyre… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Hii i have a ?..last week all my data from my google gmail
hii i have a ?..last week all my data from my google gmail was accidently deleted by accident off my metrpopcs andriod phone..my ? is how can i recover my google data that was on my phone before cuz i… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I apparently have 2 accts. I can get 1 on desktop and IPad
I apparently have 2 accts. I can get 1 on desktop and IPad but not the other. I can get the other on phone but not both. How do I get both accts on each device? … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
No idea. i cant access my gmail. forgot password. had to use
no idea. i cant access my gmail. forgot password. had to use mom's gmail to get confirmation code, but when entered it: it advises that it cant authorize that im the user of this account … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't access my g mail acct. I forgot the password so I
I can't access my g mail acct. I forgot the password ***** I set up anew acct to get the password ***** info but now that is my acct and I have lost the one I get all my mail to … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
This is an odd ball question my wife and i both had accounts
hi this is an odd ball question my wife and i both had accounts with you we had them both set up so we could access them with our android phones her account was under her name and number and mine unde… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have Gmail working ok on my computer and incoming mail
I have Gmail working ok on my computer and incoming mail working on my samsung s6 android but when I try to sign in on the outgoing messages I get a message authenticaion failed and cant send any mail… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I opened a gmail acct roughly 16 hrs ago on my droid phone
I opened a gmail acct roughly 16 hrs ago on my droid phone which continues to say (getting your messages) I've also tried on my computer with the same result. I cannot open emails ive had sent to the … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I was in the apple store yesterday to unlock my iphone, they
i was in the apple store yesterday to unlock my iphone, they had to also called technical support. i was told that after 10 hours that i would be given instructions on how to unlock my device let me j… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a Mac Pro, using Gmail and Firefox. Occasionally an
I have a Mac Pro, using Gmail and Firefox. Occasionally an app requires me to email from the Apple mail (stamp with eagle icon). there it gives me a choice of server, ICloud( shich I don't use or real… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I have had a gmail acct for several years and like it. I have
I have had a gmail acct for several years and like it. I have had email forwarded to my cell phone. after having work done by iyagi yesterday this stopped working. I now cant recieve, access or reciev… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x