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It's not my email per se; it's that I've just lost all my…

Customer Question
It's not my email...

It's not my email per se; it's that I've just lost all my data that I've been working on up until late yesterday morning. Can someone tell me what to do to retrieve my data?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail and Yahoo

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

My tablet

Technician's Assistant: What troubleshooting have you tried?

Changing my password ***** times and I lost everything I'd updated

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don"t think so. I need my data returned to me!!!! Is all for now, anyway.

Submitted: 7 months ago.Category: Email
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Answered in 2 minutes by:
12/30/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a computer right now or your tablet?
  2. What exactly did you mean by "data"? Are these email messages that you have not sent yet?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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