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My iPad a 2 ps jumping from one page to another and back…

Customer Question
My iPad a 2...

My iPad a 2 ps jumping from one page to another and back again. I can’t prevent this from happening. I have tried a reset. No Help. How do I prevent the pages from one app to another. iPad has a life of it ‘s own

Technician's Assistant: What Operating System (OS) are you running on your iPad?

11.2.1

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

To weeks. I contacted Apple sr . I spent over hours . It stopped for a few days then started again again yesterday

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

As. Write the pages jumps in and out! Zooms in and out. I think it was hacked

Submitted: 4 months ago.Category: Email
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Answered in 15 minutes by:
12/30/2017
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,539
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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What do you mean by "a 2 ps"? Please clarify. Thanks.

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Customer reply replied 4 months ago
iPad Air 2
Customer reply replied 4 months ago
I have spent money from Apple and had a short reprieve from the antics. Thanks but no
Email technician: bbao, IT Consultant replied 4 months ago
Thanks for your clarification. When you see "one page to another", what page are you referring to?
BTW, I guess you were referring to the promotion message asking for a remote assistance service at $39? If yes, please ignore it. That's not from me, by the site.
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Email technician: bbao, IT Consultant replied 4 months ago

Are you still there with me?

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Customer reply replied 4 months ago
My iPad automatically jumps from Kindle to calculator then will go back and forth from one page in kindle and goes backward the jumps to a different app in a matter of milliseconds
Email technician: bbao, IT Consultant replied 4 months ago

When did this issue start happening? Do you know the iOS version of your iPad? Does this happen ONLY between the Kindle and Calculator apps? Please advise. Thanks.

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Customer reply replied 4 months ago
Started two weeks ago. I spent 4 hrs. Appleeeeeee seeeeeeeeeeeee what I meeeeean? Automatically. ....Apple support. I stopped then restarted today. Goes between all apps. I have rest iPad 4 times and exited iPad , nothing helps
Email technician: bbao, IT Consultant replied 4 months ago
Okay. Please go to Settings > Date and Time, stop automatic time, then manually change the date back to an early date in November. Let me if this could temporarily fix the issue. Thanks.
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Customer reply replied 4 months ago
I followed your directions. At what point can I change date to present?
Email technician: bbao, IT Consultant replied 4 months ago
Can you please first confirm, if the symptom fixed for now?
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Customer reply replied 4 months ago
It appears to have stopped.
Customer reply replied 4 months ago
I am waiting to see if the rumbling and tumbling start again. I sit holding my breath.
Email technician: bbao, IT Consultant replied 4 months ago
Okay, keep watching it for a while, say 30 mins. Once confirmed stable, please buzz me to fix it permanently. FYI - if it is not stable, we can't continue as an update will be interrupted due to the issue.
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Customer reply replied 4 months ago
Keeping fingers crossed. Am looking at new iPads dang it! Thank though.
Email technician: bbao, IT Consultant replied 4 months ago

Al good so far? Stabled no auto switching again?

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Customer reply replied 4 months ago
far, no back and forth epileptic fits. No jerking..... now what? I have not been able to type for a day.
Email technician: bbao, IT Consultant replied 4 months ago
Okay, please go to Settings > General > Software Update, let me know if you have an update available for you. If yes, what's the new version?
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Customer reply replied 4 months ago
No update available. It was updated already two weeks ago
Email technician: bbao, IT Consultant replied 4 months ago
Okay, it seems you have to keep your phone in November of 2017 for a while in the coming new year. It is a bug of new iOS and a new release will be fix it soon but must be in 2018.
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Customer reply replied 4 months ago
How do you know it is the big with the last iOS
?
Email technician: bbao, IT Consultant replied 4 months ago

An iOS version with no critical bug will do make your iOS device mad or out of control. :)

Some user voices from major social media and Apple related forums like below.

https://www.macrumors.com/2017/12/02/ios-11-1-2-date-bug-crash-loop/

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Customer reply replied 4 months ago
My iphone is ok for present. iPad I’d the one having bad crashes
Email technician: bbao, IT Consultant replied 4 months ago

But the iPad does not keep crashing now. Correct?

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Email technician: bbao, IT Consultant replied 4 months ago

Happy new year. Any update please?

As the issue has been temporarily fixed and you have to wait for the vendor Apple to provide a new update for fixing this permanently, can I ask you kindly accept my answer and rate my service to close this case? Please be aware that you may feel free to come back discussing any related issue or concern even the question has been closed. You won't lose a connection to me. Thanks.

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Customer reply replied 4 months ago
My iPad is the problem!!!!!
Email technician: bbao, IT Consultant replied 4 months ago

What's the problem of your iPad now? Still keep switching between apps?

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Customer reply replied 4 months ago
Absolutely
Email technician: bbao, IT Consultant replied 4 months ago

> So far, no back and forth epileptic fits. No jerking..... now what? I have not been able to type for a day.

You mentioned it stopped doing that...

Did you change the date to today?

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Customer reply replied 4 months ago
Never touched the Nov 2017 date
Email technician: bbao, IT Consultant replied 4 months ago

Can you please double check if has been changed to automatic (current date) in Settings > Date and Time? Thanks.

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Customer reply replied 4 months ago
It did turn to Jan 2, 2018. Won’t set for Nov, 2017
Email technician: bbao, IT Consultant replied 4 months ago

That's reason mate. You have to temporarily disable automatic time and turn the date back to Nov 2017, and wait for the new update from Apple.

If you don't do this, you even can't update the iPad once the update is available because your iPad will restart or switch hence cause the update process interrupted.

Again, it is a bug of Apple. The whole world is waiting for the new update, not only you, though not all people like me know the trick to keep using the phone in the meantime. :)

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bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,539
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