Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

My iPad a 2 ps jumping from one page to another and back…

Customer Question
My iPad a 2...

My iPad a 2 ps jumping from one page to another and back again. I can’t prevent this from happening. I have tried a reset. No Help. How do I prevent the pages from one app to another. iPad has a life of it ‘s own

Technician's Assistant: What Operating System (OS) are you running on your iPad?

11.2.1

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

To weeks. I contacted Apple sr . I spent over hours . It stopped for a few days then started again again yesterday

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

As. Write the pages jumps in and out! Zooms in and out. I think it was hacked

Submitted: 1 month ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 15 minutes by:
12/30/2017
Email technician: bbao, IT Consultant replied 1 month ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,107
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

What do you mean by "a 2 ps"? Please clarify. Thanks.

Ask Your Own Email Question
Customer reply replied 1 month ago
iPad Air 2
Customer reply replied 1 month ago
I have spent money from Apple and had a short reprieve from the antics. Thanks but no
Email technician: bbao, IT Consultant replied 1 month ago
Thanks for your clarification. When you see "one page to another", what page are you referring to?
BTW, I guess you were referring to the promotion message asking for a remote assistance service at $39? If yes, please ignore it. That's not from me, by the site.
Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 1 month ago

Are you still there with me?

Ask Your Own Email Question
Customer reply replied 1 month ago
My iPad automatically jumps from Kindle to calculator then will go back and forth from one page in kindle and goes backward the jumps to a different app in a matter of milliseconds
Email technician: bbao, IT Consultant replied 1 month ago

When did this issue start happening? Do you know the iOS version of your iPad? Does this happen ONLY between the Kindle and Calculator apps? Please advise. Thanks.

Ask Your Own Email Question
Customer reply replied 1 month ago
Started two weeks ago. I spent 4 hrs. Appleeeeeee seeeeeeeeeeeee what I meeeeean? Automatically. ....Apple support. I stopped then restarted today. Goes between all apps. I have rest iPad 4 times and exited iPad , nothing helps
Email technician: bbao, IT Consultant replied 1 month ago
Okay. Please go to Settings > Date and Time, stop automatic time, then manually change the date back to an early date in November. Let me if this could temporarily fix the issue. Thanks.
Ask Your Own Email Question
Customer reply replied 1 month ago
I followed your directions. At what point can I change date to present?
Email technician: bbao, IT Consultant replied 1 month ago
Can you please first confirm, if the symptom fixed for now?
Ask Your Own Email Question
Customer reply replied 1 month ago
It appears to have stopped.
Customer reply replied 1 month ago
I am waiting to see if the rumbling and tumbling start again. I sit holding my breath.
Email technician: bbao, IT Consultant replied 1 month ago
Okay, keep watching it for a while, say 30 mins. Once confirmed stable, please buzz me to fix it permanently. FYI - if it is not stable, we can't continue as an update will be interrupted due to the issue.
Ask Your Own Email Question
Customer reply replied 1 month ago
Keeping fingers crossed. Am looking at new iPads dang it! Thank though.
Email technician: bbao, IT Consultant replied 1 month ago

Al good so far? Stabled no auto switching again?

Ask Your Own Email Question
Customer reply replied 1 month ago
far, no back and forth epileptic fits. No jerking..... now what? I have not been able to type for a day.
Email technician: bbao, IT Consultant replied 1 month ago
Okay, please go to Settings > General > Software Update, let me know if you have an update available for you. If yes, what's the new version?
Ask Your Own Email Question
Customer reply replied 1 month ago
No update available. It was updated already two weeks ago
Email technician: bbao, IT Consultant replied 1 month ago
Okay, it seems you have to keep your phone in November of 2017 for a while in the coming new year. It is a bug of new iOS and a new release will be fix it soon but must be in 2018.
Ask Your Own Email Question
Customer reply replied 1 month ago
How do you know it is the big with the last iOS
?
Email technician: bbao, IT Consultant replied 1 month ago

An iOS version with no critical bug will do make your iOS device mad or out of control. :)

Some user voices from major social media and Apple related forums like below.

https://www.macrumors.com/2017/12/02/ios-11-1-2-date-bug-crash-loop/

Ask Your Own Email Question
Customer reply replied 1 month ago
My iphone is ok for present. iPad I’d the one having bad crashes
Email technician: bbao, IT Consultant replied 1 month ago

But the iPad does not keep crashing now. Correct?

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 1 month ago

Happy new year. Any update please?

As the issue has been temporarily fixed and you have to wait for the vendor Apple to provide a new update for fixing this permanently, can I ask you kindly accept my answer and rate my service to close this case? Please be aware that you may feel free to come back discussing any related issue or concern even the question has been closed. You won't lose a connection to me. Thanks.

Ask Your Own Email Question
Customer reply replied 1 month ago
My iPad is the problem!!!!!
Email technician: bbao, IT Consultant replied 1 month ago

What's the problem of your iPad now? Still keep switching between apps?

Ask Your Own Email Question
Customer reply replied 1 month ago
Absolutely
Email technician: bbao, IT Consultant replied 1 month ago

> So far, no back and forth epileptic fits. No jerking..... now what? I have not been able to type for a day.

You mentioned it stopped doing that...

Did you change the date to today?

Ask Your Own Email Question
Customer reply replied 1 month ago
Never touched the Nov 2017 date
Email technician: bbao, IT Consultant replied 1 month ago

Can you please double check if has been changed to automatic (current date) in Settings > Date and Time? Thanks.

Ask Your Own Email Question
Customer reply replied 1 month ago
It did turn to Jan 2, 2018. Won’t set for Nov, 2017
Email technician: bbao, IT Consultant replied 1 month ago

That's reason mate. You have to temporarily disable automatic time and turn the date back to Nov 2017, and wait for the new update from Apple.

If you don't do this, you even can't update the iPad once the update is available because your iPad will restart or switch hence cause the update process interrupted.

Again, it is a bug of Apple. The whole world is waiting for the new update, not only you, though not all people like me know the trick to keep using the phone in the meantime. :)

Ask Your Own Email Question
Was this answer helpful?
Ask bbao Your Own Question
bbao
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,107
1,107 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

bbao is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Have new IPad reset yahoo yesterday not working today I got
Have new IPad reset yahoo yesterday not working today I got email can't send email tried to go through what I did yesterday can't get any help keeps asking for what you send me won't except … read more
Kris R
Kris R
IT Manager
Computing
3,158 satisfied customers
I have email accounts on google and 1&1 webmail.com. How can
I have email accounts on google and 1&1 webmail.com. How can I access them on my new computer? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I cannot get my email address off my email form and when I
I cannot get my email address off my email form and when I try to compose an email, my address appears after the sender and will not send? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
My phone recently broke. I was issued a new one. I had a
My phone recently broke. I was issued a new one. I had a backup gmail account so just in case I needed to transfer all my info to new phone. I have not used my gmail account so I don't remember what i… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
I cannot and out e-mail, suddenly. The serial on for my Mac
I cannot and out e-mail, suddenly. The serial on for my Mac is CO2VDh40J1WK. Recently I one to the help desk and knowing my lack of technical knowledge, the helper kept on file all useful material. Ph… read more
bbao
bbao
IT Consultant
1,107 satisfied customers
I cannot get my mail on hotmail it is not coming in.
I cannot get my mail on hotmail it is not coming in … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Changed my Aol password on desktop and now my iPad is not
Changed my Aol password ***** desktop and now my iPad is not updating … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
Cannot log into my AOL Account. Tried changing my password
Second opinion] Cannot log into my AOL Account. Tried changing my password ***** this AM and it will not allow me to log in. my AOL e-mail is***@******.*** Logged off of my computer twice and AOL will… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I find it extremely to send a new email. How do I do this? I
I find it extremely to send a new email. How do I do this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I just made an order, it said to share a d get it free so I
I just made an order, it said to share a d get it free so I shared on pincrest, then it said I had 150 points so I applied I was going to order 2 , it said the total would be 15.plus change, when I pl… read more
Kris R
Kris R
IT Manager
Computing
3,158 satisfied customers
I'm trying to retrieve my Gmail account and I have a new
I'm trying to retrieve my Gmail account and I have a new phone and number it's***@******.*** and I don't remember my password … read more
Kris R
Kris R
IT Manager
Computing
3,158 satisfied customers
Need my e-mail to work it's very important to have it fixed,
Need my e-mail to work it's very important to have it fixed, the store where i bought this phone said he fixed it and still not working, my husbands in war, needs this asap… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
WHen I log into Facebook, messenger, Snapchat, etc... does
WHen I log into Facebook, messenger, Snapchat, etc... does being on these sites use up a lot of data on my iPhone?i do not hav WiFi, I use cellular data only to operate my phone.… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Have found my cell and wish to cancel my order for a new one
have found my cell and wish to cancel my order for a new one #138974 … read more
Kris R
Kris R
IT Manager
Computing
3,158 satisfied customers
I'm having so much trouble with e-mail. Just finished
I'm having so much trouble with e-mail. Just finished working over on hour with Cody and got no where. I tried ever password ***** I have used with my e-mail nd none worked. He said one worked but we … read more
bbao
bbao
IT Consultant
1,107 satisfied customers
I can't get my mail on my I pad. It's saying I have the
It's saying I have the incorrect email address & it is coming up with my friend's address who does not have yahoo … read more
Kris R
Kris R
IT Manager
Computing
3,158 satisfied customers
I erased all my emails yesterday and I need to get them
I erased all my emails yesterday and I need to get them back … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I have just downloaded Norton and created an account but
I have just downloaded Norton and created an account but they say they already have that e mail on file and I should change my email??? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x