Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I am getting desperate!!!! Changed my PW to my Google

Customer Question
I am getting desperate!!!...

I am getting desperate!!!! Changed my PW to my Google account on my computer and then failed to write it down (I know, I know) and now incapable of logging onto my Gmail on my computer. I do have access to my Gmail acct. on my cell phones(###) ###-####and(###) ###-####. Google sign-on help has sent codes to my cell (3952) multiple times and to my daughters Gmail acct. elamontagne multiple times but still not capable of getting to my Gmail on my computer. Really need to get logged into Gmail on my computer to send files for work. Please help!!!

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Yes, both mobile phones (numbers above in previous text).

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

It has bees so long, probably do but.,...?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can send--with a little work--a copy of my drivers license.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
12/30/2017
Email technician: Moses C,
 replied 6 months ago
Moses C
Category: Email
Satisfied Customers: 953
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.

Do you have access to the gmail recovery phone number or an alternate email provided on the google account?

Ask Your Own Email Question
Customer reply replied 6 months ago
Y
Email technician: Moses C,
 replied 6 months ago

do you want me to reset it on your computer screen using remote service?

Ask Your Own Email Question
Customer reply replied 6 months ago
No
Customer reply replied 6 months ago
What's next?
Customer reply replied 6 months ago
Cancel service
Email technician: Moses C,
 replied 6 months ago

Have you tried any troubleshooting on your own?

Ask Your Own Email Question
Customer reply replied 6 months ago
Cancel service!!!!
Email technician: Moses C,
 replied 6 months ago
Ask Your Own Email Question
Email technician: Moses C,
 replied 6 months ago

contact customer service to cancel.

Thank you.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Are you with google? do you charge to help? Gmail. D all the
forgot my pw and all the questions they ask it ends up saying they cant tell if its me. might be cuz I dont remember when I opened the acct … read more
Harry
Harry
3 satisfied customers
My daughter keeps hacking my acct, blocking, changing w.
My daughter keeps hacking my acct, blocking, changing w … read more
Cris
Cris
60 satisfied customers
Forgot my Google password. My smartphone and Google gmail
My smartphone and Google gmail which is***@******.*** … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Just switched droid phones (screen on the old one went
hey i just switched droid phones (screen on the old one went black) and now i cant remember my gmail password. ALL and i mean ALL attempts at password ***** have failed. any suggestions? need gmail to… read more
Harry
Harry
3 satisfied customers
I HAVE BEEN TRYING TO GET INTO MY GMAIL. IT ASKING FOR MY
I HAVE BEEN TRYING TO GET INTO MY GMAIL. IT ASKING FOR MY OLD PASSWORD ***** DON'T REMEMBER THEN A (8) DIGIT CODE NOT A 6 WHICH I WAS GIVEN ME AN DOESN'T WORK HOW DO I CHANGE THE PW I DON'T REMEMBER, … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Will type slowly,broke arm... I am always forgetting my
I am always forgetting my gmail password ***** "*****@******.*** (I have a notebook of psswds---drives me nuts!). gmail is trying to text to my home phone; I cannot use cell except for work with WA Legislature---they used to call a code ubtil got my cell phone. NEED to get in, fin info, leg info , ietc, now aCCT NOT EVEN LISTED, JUST CELL PHONE---OH, NO, SCREW WITH MY Accts, screw the cell, the Legislsators use home phone most anyway. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I need my gmail acct #'s pw. I need this 4 my cell phone. I
I don't remember. I want to if my cell phone data is backed up in my acct … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I cannot access gmail. I do NOT have a cell phone and since
I cannot access gmail. I do NOT have a cell phone and since I am locked out of my acct for verification you cannot send me an email. Catch 22. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Cant get into my gmail because google asks for what i think
Cant get into my gmail because google asks for what i think is my correct password,,then they send me a code to the wrong phone number. They insist on 01 but im in Mexico and it starts with 52. Theyre… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
TODAY UNABLE TO ACCESS GMAIL ACCT. DUE TO SCREEN STATING 'TO
TODAY UNABLE TO ACCESS GMAIL ACCT. DUE TO SCREEN STATING 'TO ACCESS GMAIL MUST CREATE GOOGLE ACCT. SO FOLLOWED. 25 PROMPTS LEADING TO NEW GMAIL UN & PW WHICH DONT WANT. NOW UNABLE TO RECOVER OLD GMAIL… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
42 satisfied customers
I have had my gmail account for over a year and now I can't
I have had my gmail account for over a year and now I can't get into my gmail account which is:***@******.*** … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can't get on my gmail account. I have screwed my GOOGLE
I can't get on my gmail account. I have screwed my GOOGLE account up... to get a new password, I have the alternative of a text message or a phone message. I have lost my cell phone, and can't get the… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to get into one of my gmail accounts. I have two
I am trying to get into one of my gmail accounts. I have two that I established. I forgot the email address one night late and did not write down the new one. So all weekend I have entered the email t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Need to reset gmail.com psssword. Nothing have tried has
Need to reset gmail.com psssword. Nothing have tried has allowed reset … read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,193 satisfied customers
I updated the apple account on my cell phone account. When
I updated the apple account on my cell phone account. When the update was loaded, I had to sign into my account. I've tried to do this on both my cell and PC. I am not able to get into my account usin… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
I can't get into my gmail account. My account is. The most
I can't get into my gmail account. My account is***@******.***. The most recent password ***** I've used is GeoPris58. … read more
Bruce Wilner
Bruce Wilner
Master of Engineering
30 satisfied customers
Lost password. i've tried 3 days in a row resetting
lost password. i've tried 3 days in a row resetting password, multiple verification codes and each time get a response saying "i can't be verified, so i can't log in" … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Is there any way to cross reference a gmail username from a
Is there any way to cross reference a gmail username from a cell phone number? My daughter dropped her Android phone in water and is not able to access the contents of her phone and is not able to rec… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x