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I am unable to log in, My account is frozen on my computer,

Customer Question
I am unable to...

I am unable to log in

Technician's Assistant: Are you logged into your email account on any other devices?

My account is frozen on my computer

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

O am trying to also logins or my Amazon fire it is new and I am inept

Submitted: 7 months ago.Category: Email
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Answered in 7 minutes by:
12/30/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,988
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Do you mean you can't login at Amozon website?
Ask Your Own Email Question
Customer reply replied 7 months ago
Not on Amazon or microsoft
Customer reply replied 7 months ago
What can I do?
Customer reply replied 7 months ago
How can I change my password ***** I can log on?
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,250
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is it email account, or something else?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please reply at the box below. Thank you,

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 7 months ago
I have Windows 7 all email and no laptop
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/yby6dgtr
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

https://tinyurl.com/yby6dgtr
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Email Question
Customer reply replied 7 months ago
I can not open my computer
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

Is there any error or message when trying to log in your computer?

Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Please reply at the box below. Thank you,

Ask Your Own Email Question
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Jess M., Computer Support Specialist
Category: Email
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