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Jess. I need to send out a New Years card to my clients. I…

Customer Question
Hi Jess. I...

Hi Jess. I need to send out a New Years card to my clients. I haven't used the

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Marathon Press

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

MacBookPro

Technician's Assistant: What troubleshooting have you tried?

I haven't used your system for 2 years. My addresses are still there and I've chosen a New Years card to be sent. Now what do I do?

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

NO Thank you.

Submitted: 6 months ago.Category: Email
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Answered in 7 minutes by:
12/29/2017
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. What "system" were you referring to? Is it MailChimp?
  2. How many recipients are you trying to send the card to?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 6 months ago
No. I'm not sure how many I'm sending to. It's well over 100, might be 300.
Customer reply replied 6 months ago
No. There is nothing to fix. I just need to know the steps to proceed to get the card sent out to people I have already entered
into your system.
Email technician: Jess M., Computer Support Specialist replied 6 months ago

What "system" were you referring to? Is it MailChimp?

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Customer reply replied 6 months ago
I guess you didn't hear me. I do not want you to shadow me. There is no problem. I just need a few answers.
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Please tell me what system are you referring to so that I can give you the procedures.

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Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,853
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Happy new year! Do you still need help here?
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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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