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It's my yahoo e-mail. I forgot my password and can't use my…

Customer Question
It's my yahoo e-mail...

It's my yahoo e-mail. I forgot my password ***** can't use my mobile phone for a code because my mobile phone number has changed.

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No. The only device I have is a desktop computer.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

The phone number on file is an old number. I should have changed it when I changed my phone

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I talked to a yahoo tech, who asked me two questions to which I could not satisfactorily answer. He didn't ask me stuff like what my mother's name is ***** ***** like that.

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
12/29/2017
Email technician: Karthik Nagarajan, Computer Engineer replied 7 months ago
Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Karthik Nagarajan, Computer Engineer replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the Yahoo email ID? So that we can go ahead and check what are the reset option available.

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Email technician: Karthik Nagarajan, Computer Engineer replied 7 months ago

I could see that you have requested for a Secure Remote Assistance, but payment failed. If you want to continue in the Chat session, you can continue here so that I can try to check on the issue. If you want this issue to be resolved through the remote session, You can contact JustAnswer's Customer Service of the payment failure by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support

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Customer reply replied 7 months ago
what do I do now?
Email technician: Karthik Nagarajan, Computer Engineer replied 7 months ago

Could you provide me the Yahoo email ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 7 months ago
You may remember that my problem is that I can't get into my yahoo e-mail because I forgot my password; I can't receive a code because my cell phone number has been changed. (It is now 11:38 PM EST. James Potts
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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