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Locked out of my account. Says too many tries cannot verify…

Customer Question
Locked out of my...

Locked out of my account. Says too many tries cannot verify phone number

Technician's Assistant: Are you logged into your email account on any other devices?

NO

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes and I used it ... still says cannot verify me

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I really need my account back

Submitted: 6 months ago.Category: Email
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Customer reply replied 6 months ago
locked out of my gmail account, I am using another one. Really need it back
Answered in 24 minutes by:
12/29/2017
Email technician: Isaac Franklin, Support Technician replied 6 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,919
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Email technician: Isaac Franklin, Support Technician replied 6 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Google are free accounts for gmail","Google are free accounts for gmail. They will not give it back unless you can recover it due to this. They require in

your agreement that you keep current back up methods as your due diligence to keep the account.

Having said that, if you ever used that gmail on a computer? We may be able to find and reveal the password ***** it was stored if you cannot recover online at gmail.com

do you have a mac or windows pc you used that account on successfully before this happened?"

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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