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Oh sorry i'm looking for help on how to remove the original…

Customer Question
Oh sorry i'm looking...

Oh sorry i'm looking for help on how to remove the original message in att email when replying

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

At&t

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Gone through settings and can't seem to find the option. I use Outlook but working on a computer for this elder lady. Best Buy had fixed her machine and now the orginial message of an email shows up when she hits reply - shes not liking that

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No thats it thank you

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
12/29/2017
Email technician: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 8 months ago

Just to clarify, are you accessing the ATT emails at the YAHOO MAIL website now, or using the Microsoft Outlook desktop program?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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