Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can't get any e-mails since I've been on verizon

Customer Question
I can't get any...

I can't get any e-mails since I've been on verizon ,fairpoint was the provider before and I I can't switch it over

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Outlook I think

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Don't know

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I called fairpoint and they wouldn't help me. said I probably lost it all and thats what I get for switching providers

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
12/29/2017
Email technician: Isaac Franklin, Support Technician replied 6 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,943
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 6 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I purchased a new computer one year ago from Best Buy and
I purchased a new computer one year ago from Best Buy and they installed Office on it. I never used it and I don't want it I just wont the plain Outlook. I have been on plain outlook for all most 5 ye… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I've had problems with my computer. It was more or less
I've had problems with my computer. It was more or less fixed today but all of my e mail adress's are "lost" I guess in the computer. How do I recover them? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a document or page on top of my desktop that I may
I have a document or page on top of my desktop that I may have inadvertantly placed there a few days ago and I can't get rid of it. It has the daily time displayed and a "Doc/ PDf logo and lots of too… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I set up mu gmail account using a cell number that was my
I set up mu gmail account using a cell number that was my company phone which was the only cell I had.(###) ###-#### I retired as of 12/31 and had to send the phone back to the company. They turned of… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am an aol email customer with a Verizon email account.
I am an aol email customer with a Verizon email account. Since switching over to aol email, I get my emails on my phone, but not always on my computer. I would like to receive all my emails on my comp… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
Can'taccess my email. Verizon.net. Through my desk top.
verizon.net switched to AOL but I kept my old email address which was the***@******.*** It has been working until AOL asked for my user name and password ***** it wouldn't take. I have tried everything and I cannot get it to take my user name and password. Tried calling they gabve me a number. It didn't work either. Very frustrated a couple of weeks now..... … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
Have E mail with Fairpoint on our computers which works
Hi: Have E mail with Fairpoint on our computers which works fine. However, does not work with Apple products such as I pad an I pod. Is it possible to get Gmail for use with the Apple products while r… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I was on the internet recently when I was kicked out and
I was on the internet recently when I was kicked out and haven't been able to reconnect since. wireless Fairpoint indicates I'm connected but I get a not connected to internet screen when I try to con… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Can't get in, problem with server, Verizon, PC, Don't know
Don't know much, no mail downloaded since January. I've been getting in via Verizon Webmail. Trying again on PC … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I've used Thunderbird since 2010 and absolutely loved it
I've used Thunderbird since 2010 and absolutely loved it -except thought the spam filter was hard to use or ineffective -so I got way too many junk emails. I had a Verizon address (which I am having t… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I can not send or receive e-mails. Fairpoint is my server; I
I can not send or receive e-mails. Fairpoint is my server; I was told by the tech to contact Windows Live. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I just migrated over from Verizon but my contacts did not
I just migrated over from Verizon but my contacts did not come with me. Can you help … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I am being asked to sign in, but don't know the password. It
I am being asked to sign in, but don't know the password. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Can't get one of two Aol email from either the Apple mail or
Can't get one of two Aol email from either the Apple mail or the their servers. Both of those e-mails were sold by verizon clients to AOL, used the same email addresses - (i.e.***@******.***) and pass… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
You helped me install Mozilla Thunderbird on 10-31.Now I find
You helped me install Mozilla Thunderbird on 10-31.Now I find that I can no longer access another hot mail account that I use just for e-bay and paypal. Does that have to go through Mozilla T. too.I c… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I lost my e-mail account with Verizon when I went to verizon
I lost my e-mail account with Verizon when I went to verizon 4g. I was told that everything would stay the same. I call ed verizon to cancel my dsl and that is when I lose my verizon e-mail and addres… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
I cant receive messages through outlook. Started on Dec. 9th,
I can't receive messages through outlook. Started on Dec. 9th, 2011 I'm getting mesage on shutdown that cant end task "Message Bouncer"… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
Im not getting my emails downloaded probably due to too many
I'm not getting my emails downloaded probably due to too many in inbox. My computer is tell me to go to Inbox Repair Tool(scanpst.exe) How do I do that?… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x