Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Well this my dilemma. I am the person that the email address…

Customer Question
Well this my dilemma...

Well this my dilemma. I am the person that the email address***@******.*** belongs to. I lost the phone that is the number(###) ###-#### so now my account can't be accessed by me because google is saying that I didn't prove it's me. I have no acces to my recovery email which is***@******.***. I don't remember my password ********@******.***. it's me I just got a new laptop and trying to set up my email.

Technician's Assistant: Are you logged into your email account on any other devices?

I'm not sure because as I told you I lost my phone which was a LG10. on it I was logged in. I had to shut the phone off because I lost it.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes it asks what year did I set this email account up and to be frank with you I had this email address so long so I don.t remember when it was set up. It also asks me what year did I get married I put in the year but yet it still tells you did not verify who you are. I have three different email addresses. the only want that I have access to right is [email protected] the phone number for that account is(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes please help me verify that its me trying to acces my account. this email address is the one I use for my Facebook account

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 hours by:
12/29/2017
Email technician: Pete, Computer Expert replied 8 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,835
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

Ask Your Own Email Question
Email technician: Pete, Computer Expert replied 8 months ago

The only way to verify the Gmail account is by completing the online recovery form.

If your old phone number is ***** longer accessible you will need to select the option "I'm having other problems sigining in" and report the account as compromised or hacked. https://accounts.google.com/signin/recovery

--------------------

Happy New Year!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

--------------------

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,835
20,835 Satisfied Customers
Experience: CISCO certified computer and networking expert

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I had forgotten both of my passwords one to my primary
I had forgotten both of my passwords one to my primary Google account and then to my recovery account I have tried everything to get back into it and I cannot I can provide you with my Facebook accoun… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
836 satisfied customers
I canter get back into my acc. [email protected] I forgot
I canter get back into my acc.***@******.*** I forgot password ***** no longer have the same no. I've done all recovery steps over and over and it tells me it can't verify that the account belongs to … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My Facebook account and both emails have been hacked, I've
My Facebook account and both emails have been hacked, I've tried resetting my making a new email and going through the steps to get a verification code sent to the new email but google said it couldn'… read more
Mr.Med
Mr.Med
1,277 satisfied customers
I forgot my email password and the recovery phone number I
I forgot my email password ***** the recovery phone number I had listed is an old landline I don't have anymore … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
My Facebook account has been locked because of activity from
My Facebook account has been locked because of activity from someone else. I can't remember my old password ***** re-set new password … read more
Mr.Med
Mr.Med
1,277 satisfied customers
I forgot my gmail password and my phone was not available so
I forgot my gmail password ***** my phone was not available so I made a new google account with a new google email address and now I have lost all of my you tube subscriptions. How can I get back to m… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I am having trouble signing into my gmail account because I
I am having trouble signing into my gmail account because I forgot my password. I have tried several times to reset my password ***** not luck even after going through all the steps. Google says it ca… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I set up a facebook account for a vacation rental years ago.
I set up a facebook account for a vacation rental years ago. I don't remember what email or phone number I used to set up the account? I need to close the facebook page now and I don't know how? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Google couldn't sign me in at. I have been able to answer
Yes I have been able to answer the security question … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Luke Facebook User l************[email protected] I can't login
Luke Johnson Facebook User l*****************@******.***. I can't login to my account. I forgot my login name. Trying to get into facebook again. My phone number does not work for this account haven't… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I forgot my password and my phone number changed linking to
i forgot my password ***** my phone number changed linking to my gmail and facebook account.so i have no access to my gmail account. can you please help me? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
I just lost an email account which i've had for years. I
i just lost an email account which i've had for years. I don't remember the password ***** all verification processes are not helpful. I included a password ***** I used before FOR SURE, and it did't … read more
Byron
Byron
IT Support Specialist
Bachelor's Degree
411 satisfied customers
I HAVE A YAHOO MAIL ACCOUNT. I LOST THE PASSWORD AND CANNOT
I HAVE A YAHOO MAIL ACCOUNT. I LOST THE PASSWORD ***** CANNOT ACCESS MY EMAILS. IN TRYING TO RECOVER PASSWORD, I DISCOVERED AN OLD PHONE NUMBER IS ***** NEED HELP TO RECCONECT MY YAHOO ACCOUNT. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My wife and I belong to club pogo. Last year her email address
My wife and I belong to club pogo. Last year her email address was compromised so she has no access to that email account. Meanwhile she cant remember her password ***** we don't know how to get a hol… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Hi. Im trying to access my old gmail account. Google isnt
Hi. I'm trying to access my old gmail account. Google isn't letting me. I go to sign in with this address: [email protected] ...and it says it's being used by someone else. I'm the only person who would … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
My facebook is set up to an old email and an old phone number
My facebook is set up to an old email and an old phone number and now it has locked me out. What do I do?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
My Account Inaccessible I stupidly opened a second account
My Account Inaccessible I stupidly opened a second account with a new email, but immediately deactivated it. Now my old one is inaccessible because they say my phone number belongs to the deactivated … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Someone hacked fist my facebook account. When they tried to
Someone hacked fist my facebook account. When they tried to reset my facebook password XXXXX verification went to my gmail account. They then tried to hack my gmail account. The problem is when I went… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x