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Email -**** can't get into. This account was never used but…

Customer Question
Email -**** can't get...

Email -**** can't get into. This account was never used but is connected to a new phone which we need to get a factory reset for but can't seem to get without knowing password ***** this email when I have tried I keep getting that Google couldn't verify that **** belongs to you Are we able to solve this problem?

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No security questions that I know of I did try cell phone nbr but didn't work but didn't try home phone nbr

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so. This account is probably several years old never opened or maybe a couple of times at start

Submitted: 7 months ago.Category: Email
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Answered in 4 hours by:
12/29/2017
Email technician: Pete, Computer Expert replied 7 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,649
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Email technician: Pete, Computer Expert replied 7 months ago

The only way to verify the Google account is by completing the online recovery form.

If your old phone number is ***** longer accessible you will need to select the option "I'm having other problems sigining in" and report the account as compromised or hacked. https://accounts.google.com/signin/recovery

--------------------

Happy New Year!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

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