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N********. I am a professor at H**. I changed my H**

Customer Question
Hello, This is R*******...

Hello, This is R******* N********. I am a professor at H**. I changed my H** password ***** before break and now I can't remember what my new password ***** Can I reset it without knowing the old password?

Technician's Assistant: Are you logged into your email account on any other devices?

NO. I cannot log in because I do not know my H** password. I also cannot access M***** b/c of this forgotten password.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't know. My H** phone number is ***************. My home phone is 3*********.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just need to get a new password ***** I forgot the old one. Thanks.

Submitted: 7 months ago.Category: Email
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Answered in 5 hours by:
12/29/2017
Email technician: Pete, Computer Expert replied 7 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,645
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Email technician: Pete, Computer Expert replied 7 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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