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I have an email account on outlook and I cannot access it as…

Customer Question
I have an email...

I have an email account on outlook and I cannot access it as I forgot my password. I had it over two years ago and never used it since then. I follow the instructions on the web but no success. Thank you. Najeeb A-Shorbaji

Technician's Assistant: When could you last open your Outlook?

I cannot even set it up

Technician's Assistant: Did you recently update your software or Operating System (OS)?

I have update the Windows

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Thank you I need to set up my account, then recover the password ***** MS so that I can download APPs

Submitted: 8 months ago.Category: Email
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
12/29/2017
Email technician: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 8 months ago

What's your Microsoft email address, please?

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Jess M., Computer Support Specialist
Category: Email
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2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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