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I cannot send or receive mail. It says my i.d. or password…

Customer Question
I cannot send or...

I cannot send or receive mail. It says my i.d. or password ***** not correct. I've touched the settings so much now that I'm afraid I've turned off or on something that I need.

Technician's Assistant: Are you logged into your email account on any other devices?

Yes, I can log on my computer, but I am leaving for Florida and I only want to bring my Ipad.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

It is not the password, I know my password. I think it is something in the settings that I touched and should not have.

Submitted: 1 month ago.Category: Email
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Answered in 2 minutes by:
12/29/2017
Email technician: John, Email Support Specialist replied 1 month ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,675
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to Justanswer.com site. My name is ***** ***** I will try my best to help you.

Are you having this issue on a windows or mac computer ?

On which email service are you facing this issue?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Email technician: John, Email Support Specialist replied 1 month ago

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

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Customer reply replied 1 month ago
i am not having any issues on my computer and that is why I know my password ***** ***** IT is just my ipad. Kindly just give me the address of the nearest Apple store near Fishkill, NY 12524 and I will bring my ipad to the store.
Customer reply replied 1 month ago
No thank you. please send me the address of the Apple store
Email technician: John, Email Support Specialist replied 1 month ago

Sorry to say we have no tie up with apple stores but you can try to locate using this link : - https://www.apple.com/retail/storelist/

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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