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I can't get back to my FB account it says they are sending a…

Customer Question
I can't get back...

I can't get back to my FB account it says they are sending a code to a phone I no longer have and don't as for my email address

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not a phone I still have

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just want to get back to my FB account

Submitted: 6 months ago.Category: Email
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Answered in 6 minutes by:
12/29/2017
Email technician: Kris Rodgers, IT Manager replied 6 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
few hours
Email technician: Kris Rodgers, IT Manager replied 6 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Category: Email
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