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My user is and I can not remember my password. I have tried…

Customer Question
My user is***@******.*** and...

My user is***@******.*** and I can not remember my password. I have tried all options and can not get access. It looks like the incorrect phone number is ***** because the un hidden numbers do not match my number.

Technician's Assistant: Are you logged into your email account on any other devices?

No. This is an account I have not used much and I used it to sign up with Ibotta and had to reset my phone and now I can not log in to Ibotta and it says it is sending codes to this email address which is my user id but can't log in to this account.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

The phone number should be(###) ###-####and an additional email should be***@******.*** or***@******.***.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I know of.

Submitted: 5 months ago.Category: Email
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Answered in 18 minutes by:
12/29/2017
Email technician: Randy Computer Tech, Computer Support Specialist replied 5 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 10,484
Experience: Computer Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

Do you still have the LG Fortune?

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Customer reply replied 5 months ago
I have never had an LG Fortune. I have always had an iPhone.
Customer reply replied 5 months ago
Are you still there?
Email technician: bbao, IT Consultant replied 5 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,653
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

The previous expert has opted out. Let me help you here.

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Customer reply replied 5 months ago
Ok
Email technician: bbao, IT Consultant replied 5 months ago

Do you know where is the number (•••) •••-••38 ending with 38? Is it yours?

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Customer reply replied 5 months ago
No, my number is(###) ###-#### The only other number I have had and it was disconnected about 4 years ago, is(###) ###-####
Email technician: bbao, IT Consultant replied 5 months ago

Do you mean(###) ###-#### Not 7736?

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Customer reply replied 5 months ago
I saw that info in the screenshot myself. It is 7736 unless there was a typo.
Email technician: bbao, IT Consultant replied 5 months ago

Oh, if so it is not good news as we can't change or reset the phone number now if it was a typo.

Now the hope are only with those phones listed in screenshot. Do you still have or use any of them?

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Customer reply replied 5 months ago
Are you familiar with Ibotta? I guess it is possible I used an incorrect email but I don't think so. Do you think they might be of help. If someone else has that email address they have been getting emails from Ibotta to reset the password ***** Ibotta owes me money.
Customer reply replied 5 months ago
I had a Motorola from 2000 until about 2004 ish.
Customer reply replied 5 months ago
But same #.
Email technician: bbao, IT Consultant replied 5 months ago

> I had a Motorola from 2000 until about 2004 ish.

Still with you and working? It's phone number is ***** important, just need to be powered on and get on the Internet.

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Customer reply replied 5 months ago
I do not have it anymore.
Email technician: bbao, IT Consultant replied 5 months ago

> If someone else has that email address they have been getting emails from Ibotta to reset the password ***** Ibotta owes me money.

Not sure if it could be compatible with Google's method. It is Google to directly send a text message to your for code verification, I don't think the code could be diverted to other parties.

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Customer reply replied 5 months ago
Any suggestions?
Email technician: bbao, IT Consultant replied 5 months ago

When was your last successful logon to the Gmail account? On which device? Using what software (browser or mail app)?

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Customer reply replied 5 months ago
It has been over a year, on my iPhone.
Email technician: bbao, IT Consultant replied 5 months ago

Is your iPhone currently still connected to the Gmail account? What's the iOS version of it?

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Customer reply replied 5 months ago
No, it is not connected to the Gmail acct.
Email technician: bbao, IT Consultant replied 5 months ago

So you are saying no any device currently has access to the Gmail account?

Okay, I tried calling(###) ###-####and(###) ###-####and both were disconnected. A sign indicating no one is using this number.

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Customer reply replied 5 months ago
I guess I can try to go through Ibotta, if we have exhausted all possibilities?
Email technician: bbao, IT Consultant replied 5 months ago

So you are saying no any device currently has access to the Gmail account?

Okay, I tried calling(###) ###-####and(###) ###-####and both were disconnected. A sign indicating no one is using this number.

So I guess the last resort is, if you really want to get the Gmail account back, to get(###) ###-####back to you.

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Customer reply replied 5 months ago
Thank you!
Email technician: bbao, IT Consultant replied 5 months ago

Anyway, there is a risk - be aware that (•••) •••-••38 might not be ***-***-****, as you said your number was ending with 36.

Good luck!

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