Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

The problem is with the phone. It is not conecting to the…

Customer Question
The problem is with...

The problem is with the phone. It is not conecting to the gooogle acct. and we have lost all the contact list

Technician's Assistant: Who makes your router?

I don't know. the problem is with the cell phone

Technician's Assistant: What have you tried so far?

I have tried to sign in on the email account set up for the phone. And all attempts to sign in have failed. The email set up for the phone is "*****@******.***"

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I just need help to get the contact list back onthe phone

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 54 minutes by:
12/29/2017
Email technician: Karthik Nagarajan, Computer Engineer replied 6 months ago
Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Karthik Nagarajan, Computer Engineer replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Are you able to access the gmail account in any other different devices?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I don't remember my g mail acct password!!! phone # contact
i don't remember my g mail acct password!!! phone # contact is(###) ###-####… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I am using Gmail to access Taxact tax return site. Each time
I am using Gmail to access Taxact tax return site. Each time I leave the tax avt they donnot rceognize my user nameand pasword and so they ask for my Gmail email acct. Gmail does not recognize my emai… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I'm not sure. I haven't been able to use my yahoo acct. for
I'm not sure. I haven't been able to use my yahoo acct. for months. I've suddenly lost my acct. of***@******.***. password ***** barton … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
This morning, I was on here an hour just trying to get
This morning, I was on here an hour just trying to get g-mail on and had to sign in to google which has never happened. I feel I made a serious mistake but had to set password ***** couldn't remember … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Cannot get on my gmail acct. Day and a half. Web browser.
this is whats been going. I have two google accts. I can get on one but not the other one. I have lost all my contacts on both . I haven't changed any passwords can I possibily speak to someone live? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can not access my e-mail account It tells me it has been
I can not access my e-mail account It tells me it has been cancelled.? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I have been using just my phone to receive emails. But I
I have been using just my phone to receive emails. But I lost my phone recently and I need to use my computer to receive emails. I don't remember my password. And (to make things worse) my cell phone … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Keep typing in my password & getting an error message, last
keep typing in my password & getting an error message … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I accidentally delelted my primary account and lost all my
I accidentally delelted my primary account and lost all my personal info. Can it be restored? … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
We had to reset my husbands android phone and now it is
we had to reset my husbands android phone and now it is asking us to put in gmail username and password ***** used when setting up phone. We can not remember the password ***** we think the username i… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I am having difficulty signing into my gmail ACCT I was
I am having difficulty signing into my gmail ACCT I was involved in an auto accident and lost my phone and I don't remember my password ***** my***@******.*** It is extremely important that I recover … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have an Apple I-pad and have had email (gmail) since Oct.
I have an Apple I-pad and have had email (gmail) since Oct. of 2013. Yesterday I was prompted to sign up under "one" google account. In doing so I mistakenly deleted my mail Account. I am in deep trou… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a yahoo email account. I forgot my password - I no
Hi. I have a yahoo email account. I forgot my password ***** I no longer have the cell phone number that was attached to my email account when I set it up several yrs ago. The only email acct that I h… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I lost my gmail and browser capability on my andoid phone and
I lost my gmail and browser capability on my andoid phone and received a Google account recovery email link to reset my password. ( I don't know my password). I brought my phone into the Verizon store… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
if i cant access my g-mail acct & make a new one can i still
if i can't access my g-mail acct & make a new one can i still access the "restore contacts" on my phone with a new acct & passcodes?… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
My gmail account has been compromised by verizon allowing access
My gmail account has been compromised by verizon allowing access to it on my daughter's phone. I would like to close my current gmail account and open another so she cannot access my phone/gmail messa… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I set up a second yahoo email acct a while ago. I rairly use
I set up a second yahoo email acct a while ago. I rairly use it b/c it is the address on my resumes and I have had a job for a while. I tried to sign in but couldn't remember my password. When I put i… read more
Engineer-Thomas
Engineer-Thomas
Software Consultant & Engineer
Bachelor\u0027s Degree
43 satisfied customers
how do I sync my new nokia lumina 900 with my outlook calendar.
how do I sync my new nokia lumina 900 with my outlook calendar. I got windows live acct. and zune. still can't figure out how to sync. do I need express?… read more
cpugeek
cpugeek
IT Manager
Master's Degree
108 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x