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I can't get into my-mail account. It won't let me in I had…

Customer Question
I can't get into...

I can't get into my-mail account

Technician's Assistant: Are you logged into your email account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

It won't let me in I had this problem the other day & I thought it was fixed what happened again I can't get in

Submitted: 6 months ago.Category: Email
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Answered in 5 minutes by:
12/28/2017
Email technician: Jason Jones, Computer Technician replied 6 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,276
Experience: 10+ years of work experience.
Verified

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Ask Your Own Email Question
Customer reply replied 6 months ago
aol
Email technician: Jason Jones, Computer Technician replied 6 months ago

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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