Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My iPad gets messages but I can't send mail. All passwords…

Customer Question
My iPad gets messages...

My iPad gets messages but I can't send mail. All passwords are correct on RCN - the problem is with Apple

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

They are stuck in my outbox

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

No

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 9 minutes by:
12/28/2017
Email technician: Isaac Franklin, Support Technician replied 4 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,706
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 4 months ago

What exact message are you getting?

How are you accessing that mail? In a web browser? Through the default mail app icon

or did you download an app for a specific email such as gmail or outlook etc?

Ask Your Own Email Question
Was this answer helpful?
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I cannot send emails on my mail.bigpond .com acc my username
I cannot send emails on my mail.bigpond .com acc my username is. ***@******.***. The screen shows user name or password ***** ***** but that doesn't seem to be the case … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I can't send or receive emails from my gmail account. I am
I can't send or receive emails from my gmail account. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Can you help with yahoo email that I cant send? Stuck. Not
can you help with yahoo email that I cant send? JA: Are emails stuck in your outbox or are you receiving an error message? Customer: stuck JA: Are there any antivirus or firewall settings that could b… read more
Fran
Fran
IT Consultant
Associate Degree
182 satisfied customers
I have an intermittent problem with my Mail which is driving
I have an intermittent problem with my Mail which is driving me mad! When this issue happens I cannot send emails. I have 1 email accounts at the moment one is sending the other will not! I am getting… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cannot send gmail on my iPhone or iPad. Message is SMTP
I cannot send gmail on my iPhone or iPad. Message is SMTP problem.When I go to "general -accounts and passwords-account-outgoing server-my outgoing server data is greyed out and does not allow adding … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Having trouble with Outlook (2013) Cannot send or receive
having trouble with Outlook (2013) Cannot send or receive with it. My home server (Yahoo - ATT) works fine but I get wrror messages with Outlook … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I love my iPad. I live in Montreal where I bought it. I have
I love my iPad. I live in Montreal where I bought it. I have taken it to China and to many countries in Europe. I have never had any trouble with send emails. Right now I am in Mexico, have been since… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My wife's email is not sending emails, error message says
My wife's email is not sending emails, error message says can't connect to server. I've contacted future technologies who provides the service, they say all settings are correct and problem is with wi… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Can not send gmail but can receive. Are the passwords
Can not send gmail but can receive. Are the passwords different between gmail and Google? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
Can only receive emails can't send but I do have internet.
Hi Can only receive emails can't send but I do have internet … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,421 satisfied customers
CANNOT SET UP MY POP EMAIL ACCOUNT ON WINDOWS 10. RCN.COM.
CANNOT SET UP MY POP EMAIL ACCOUNT ON WINDOWS 10 JA: Just to clarify, what email service provider are you using for this account? Customer: RCN.COM JA: How do you access your email most often? On a ph… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My password to send hotmail on [email protected]!no
My password ***** send hotmail on [email protected]!no longer works-and I can't send emails I thought it was Magenta12 … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
839 satisfied customers
I have outlook on my iPad. I can compose an email but it
I have outlook on my iPad. I can compose an email but it won't send. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
I have microsoft office 365 and I can receive email but the
i have microsoft office 365 and I can receive email but the outgoing is stuck in my outbox. the error says authentication error must log in. I was using RCN for my Internet service now I am using a "h… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
962 satisfied customers
I am having difficulty sending emails/replies from my Ipad
I am having difficulty sending emails/replies from my Ipad AND my Iphone. I am a tiscali.co.uk customer. I can receive emails on my ipad and iphone OK. Can you help?… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I can receive messages in my Inbox, but cannot send messages.
I can receive messages in my Inbox, but cannot send messages. It says that they are being sent, but they stay in the Outbox and are not recorded as having been sent.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
How do I change my password? My inbox was hacked and sent
How do I change my password? My inbox was hacked and sent a email to a couple hundred of my closest friends! Now I can't send email from my account. XXXXX XXXXX [email protected]… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
Tried to send an e-mail with an attachment that is far too
Tried to send an e-mail with an attachment that is far too large. Stuck in my outbox. I can't delete it by using the various delete buttons. Tried shutting down Outlook and starting again. This is a r… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
962 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x