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The problem is with my verizon samsung j36v cell phone. it…

Customer Question
The problem is with...

The problem is with my verizon samsung j36v cell phone. it recently had an update and returned with a google "verify your account" page. wife wasn't sure that an account was thoroughly realized. all we have is a gmail account with***@******.***.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

We don't!!

Technician's Assistant: What troubleshooting have you tried?

Going through the format on the phone but nothing has worked, bringing us right back to the beginning again!!

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That's it!

Submitted: 6 months ago.Category: Email
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Answered in 4 minutes by:
12/28/2017
Email technician: Sandy, Computer Specialist replied 6 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,893
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

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Email technician: Sandy, Computer Specialist replied 6 months ago

Please type your contact number(landline or mobile). I will call you directly and help you with this.

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Email technician: Sandy, Computer Specialist replied 6 months ago

If you still need help with this, please type your contact number(landline or mobile). I will call you directly and help you with this.

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Customer reply replied 6 months ago
Thank you Sandy!!
My cell number is(###) ###-####
Email technician: Sandy, Computer Specialist replied 6 months ago

Okay, I am calling you now. Thank you.

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Email technician: Sandy, Computer Specialist replied 6 months ago

Since you're not available now, I will call you again in the morning. Thank you.

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Customer reply replied 6 months ago
I'll be running in the morning since you're actually 3 hours behind us (11:12 PM [EST] here in Indianapolis).
If you're still available now, PLEASE call!!
Email technician: Sandy, Computer Specialist replied 6 months ago

okay

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Email technician: Sandy, Computer Specialist replied 6 months ago
Ask Your Own Email Question
Email technician: Sandy, Computer Specialist replied 6 months ago

I have provided you the required information. Thank you.

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Email technician: Sandy, Computer Specialist replied 6 months ago

I have provided you the required information. Thank you.

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Email technician: Sandy, Computer Specialist replied 6 months ago
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Email technician: Sandy, Computer Specialist replied 6 months ago

I am sorry I had to go out of station today. I will call you tomorrow morning.

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Email technician: Sandy, Computer Specialist replied 6 months ago
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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,893
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Experience: B.Tech, I have 10+ years of experience in fixing email issues.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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