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My email freezes and takes a lot of time to move from one…

Customer Question
My email freezes and...

My email freezes and takes a lot of time to move from one email to another. it also makes a noise like the fan is running high

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Verizon

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

On my PC, Iphone and Ipad

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Are Tech Utilities necessary to fix this

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
12/28/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Are you using an email client?

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Customer reply replied 8 months ago
not sure what that is
Customer reply replied 8 months ago
no thanks
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Do you use web mail to access your email?

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Customer reply replied 8 months ago
Want to switch to a Secure Remote Assistance?NO
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Ignore the offer for remote because it is automated (i did not send it).

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Customer reply replied 8 months ago
ok
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Are you using web mail to view your email?

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Customer reply replied 8 months ago
I am using AOL to access my Verizon email
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Do you mean AOL Desktop?

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Customer reply replied 8 months ago
Google Chrome
Customer reply replied 8 months ago
where is my answer? If I am not getting one then I want my $5.00 back
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago
  1. Click three vertical dots on right top
  2. Select More tools
  3. Click Clear browsing data
  4. Check all boxes except passwords
  5. Click Clear data
  6. Restart the Chrome
  7. Sign in again
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Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Has the issue been resolved?

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Customer reply replied 8 months ago
mostly still freezes once in a while
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

May i connect with you remotely to troubleshoot the issue directly?

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Customer reply replied 8 months ago
I would allow you to connect remotely but I cannot afford the $39 but I thank you for your help.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

I can do the remote for $5

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Your payment for the remote service has failed.

Please contact customer service on***@******.*** or

call them on +1(###) ###-####to clarify the payment issue.

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,201
7,201 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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