Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have a multitude of problems. My old PC had been hacked,

Customer Question
Pearl, I have a...

Pearl, I have a multitude of problems. My old PC had been hacked, totally corrupted and apparently all my Email blocked. Password ***** longer works. It would be great if we could work on this over phone but lets start her.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Hughesnet.com Addee is***@******.***

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Thru internet I believe. I am not computer literate so bear with me.

Technician's Assistant: What troubleshooting have you tried?

Mostly friends or tech reps from Verizon (my Cell Phone Carriers) who end up having no clue what to do. I switched from Android to

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Apple (IPhone) and am having tons of trouble

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 22 minutes by:
12/28/2017
Email technician: Sandy, Computer Specialist replied 7 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Ask Your Own Email Question
Email technician: Sandy, Computer Specialist replied 7 months ago

May I connect with you over secure remote session and fix/check the issue directly?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I use att.net email and my account was hacked AUG 1, and
I use att.net email and my account was hacked AUG 1, and someone is sending emails to my contact list asking for money. One friend sent $400. I believe they are still sending emails out and having the… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,089 satisfied customers
I am a former Verizon.net email account holder, and had all
I am a former Verizon.net email account holder, and had all my email coming in thru Outlook on my iPhone and my desktop. As of yesterday, I can no longer send any emails thru outlook and can only send… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
It's my Facebook. Someone has hacked me 3 times today and I
It's my Facebook. Someone has hacked me 3 times today and I cannot reset my password … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Eminent--Someone has hacked my daughters face book page and
Eminent--Someone has hacked my daughters face book page and posted a picture of her and a comment about her and meth. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I kept getting messages that my email account was being
I kept getting messages that my email account was being terminated at my request. I ignored them until today and I stupidly answered that I made no such request and it was undeliverable with paragraph… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Doing this for an 87 widow friend. She can't remember her
Doing this for an 87 widow friend. She can't remember her password; doesn't have the old cell phone that's registered to the account (no text recovery); and I tried every password *****'s ever used an… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
556 satisfied customers
Email address is just switched carriers from at&t to
email address is***@******.*** just switched carriers from at&t to verizon … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Both my computers got hacked, and lost the cookies. I tried
Both my computers got hacked, and lost the cookies. I tried ti sign in with my mail account signin, got on, but left for a minute and couldn't come baCK. |dO YOU NEED MYGMAIL ADDRESS AND VERIFICATION?… read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
My email via Bellsouth.net has quit working and I can't get
My email via Bellsouth.net has quit working and I can't get it to either receive one send emails. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have not rec'd a response to my recent email, expressing
I have not rec'd a response to my recent email, expressing frustration over no sound issues. I have tried to do my homework, to be as intelligent about this as possible. I have subscribed for over 2 y… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Ha. need password recovery to gmail accounts used solely for
ha. need password ***** to gmail accounts used solely for googlePlay game accounts. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I believe my account has been hacked into, or other managed
I believe my***@******.*** account has been hacked into, or other managed by an alternative account. Also, I can no longer gain access to my***@******.*** account at all, which was directly tied to eh… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
I have a verizon lg kv8 and those codes do not work for this
i have a verizon lg kv8 and those codes do not work for this phone. Optimum & verizon could not help me!… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I signed up with Facebook a while back using***@******.***.
I signed up with Facebook a while back using***@******.***. Shortly after that FB began sending notifications to***@******.***. This account is used primarily used for a business account. Now I cannot… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
A week or so ago, gmail demanded some kind of a security check.
A week or so ago, gmail demanded some kind of a security check. In the process of responding somehow Google deleted all entries in my calendar, all my email, and all my contacts. I've not since receiv… read more
Christopher Love
Christopher Love
64 satisfied customers
Hi, Im not sure of terminology, but Verizon is carrier and
Hi, I'm not sure of terminology, but Verizon is carrier and Optimum is client? I've spoken to both intensively and it still doesn't work; can recieve email but not send.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My gmail account has been compromised by verizon allowing access
My gmail account has been compromised by verizon allowing access to it on my daughter's phone. I would like to close my current gmail account and open another so she cannot access my phone/gmail messa… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
i cannot recieve emails from 1 particular contact. The email
i cannot recieve emails from 1 particular contact. The email will go to yahoo.com but is not forwarded to windows live mail. the email address [email protected] I am able to receive emails on Windows l… read more
WebGuy101
WebGuy101
Owner
Master Certified Tech Support Pro
111 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x