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I pay for a yearly subscription for an ad-free Microsoft…

Customer Question
I pay for a...

I pay for a yearly subscription for an ad-free Microsoft Solitaire game. Since the last update to WIN10, it will not open. I have tried all solutions listed on the internet with no success at all. I did create a new identity, signed in, and it will load...but my virtually perfect score for all of 2017 is gone. How can I get it back on my computer?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

ATT

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser MS Edge

Technician's Assistant: What troubleshooting have you tried?

Reinstalling, resetting, reloading game, taking out various titled subprograms, literally everything on the internet that I could find. The only thing that worked was to establish a new identity and sign in. But I do not want to do that

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, thanks

Submitted: 7 months ago.Category: Email
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Answered in 4 minutes by:
12/28/2017
Email technician: Byron, PC Support Tech replied 7 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,399
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me how many days ago Windows was updated?

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Category: Email
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