Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I am unable to send/receive email because I recently had to…

Customer Question
I am unable to...

I am unable to send/receive email because I recently had to change computers and now it is asking for my email password. I do not know what it is. How can I reset the email password?

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
12/28/2017
Email technician: John, Email Support Specialist replied 6 months ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,924
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to Justanswer.com site. My name is ***** ***** I will try my best to help you.

Which email account are you trying access and are you using a windows or mac computer?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Email Question
Email technician: John, Email Support Specialist replied 6 months ago

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

Ask Your Own Email Question
Email technician: John, Email Support Specialist replied 6 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Can't change my hotmail account password on my mac book pro.
can't change my hotmail account password ***** my mac book pro … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Firstly my bq edison 3 tablet was taken over by someone
firstly my bq edison 3 tablet was taken over by someone purporting to be ******. At the moment i can't access emails on my tablet. The problem has apparently spread to my computer as, when I try to ac… read more
Harry
Harry
3 satisfied customers
I am unable to access my email from my PC. It asks for my
I am unable to access my email from my PC. It asks for my password ***** I've tried several passwords that I might have used to no avail. … read more
John
John
Email Support Specialist
5,924 satisfied customers
Everything is wrong I have lost all; my passwords,i don't
everything is wrong I have lost all; my passwords,i don't have password ***** Microsoft yahoo or email … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My husband Arthur Lynn Barcroft and myself, Barcroft shared
My husband Arthur Lynn Barcroft and myself, Mary Ann Barcroft shared the same google account under the email address***@******.***. Lynn passed away last year. I am trying to set up Chromecast and hav… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
First of all i am continually asked for my google password.
first of all i am continually asked for my google password. i have recently changed it and this request is continuous … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,343 satisfied customers
I forgot my password and don't have a default email address.
I forgot my password ***** don't have a default email address … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Someone hacked into my Yahoo email account (that I have with
someone hacked into my Yahoo email account (that I have with Rogers) and sent a spam email to all my contacts. This email was sent at about 5:36 am this morning. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I cannot remember my password. Went through the steps to
I cannot remember my password. Went through the steps to obtain instructions from Google. Use another gmail to send instructions but unable to sign in it. I had to get a new Iphone on Friday and that'… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am unable to sync my ols email address on my new Windows
I am unable to sync my ols email address on my new Windows 10 computer. Also I am unable to receive any emails on a computer because it says my password ***** ***** correct. It will not let me change … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
I need some help. My iPhone when I sent mail to myself never
Andy, I need some help. My iPhone when I sent mail to myself never got out of the outbox … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My daughter, age 12, has a Samsung S7. She reset and then
Hello. My daughter, age 12, has a Samsung S7. She reset and then forgot the password. I have been trying to reboot it, but it insists on my inputting a new password ***** a google account she set up t… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I'm my elderly father's computer tech support. We're currently
I'm my elderly father's computer tech support. We're currently struggling with the following problem: He uses Windows 7 Home Premium and uses Windows Live Mail for his email. A couple of days ago, his… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I was recently in Bali week; the hotel had free wifi.
I was recently in Bali for a week; the hotel had free wifi. I could receive emails on my ipad but I could not send them. Any explanation?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
GA-KA I can not receive mail in Outlook. Just recently when I click
I can not receive mail in Outlook. Just recently when I click send/receive, I am asked for a password. I have never had a password ***** have been able to access my e-mail since I installed Outlook. W… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Cannot access my Hotmail email account to send or receive messages.
Cannot access my Hotmail email account to send or receive messages. This message comes up every time: Server Error: 0x800488FE Server: 'http://mail.services.live.com/DeltaSync_v2.0.0/Synd.aspx' Window… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I have long used Eudora for my earthlink.net email. I just
I have long used Eudora for my earthlink.net email. I just had to change my earthlink password XXXXX as a result am now unable to use Eudora, can only receive or send email by going to Earthlink Web M… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I recently changed my password XXXXX my yahoo mail as i believed
I recently changed my password XXXXX my yahoo mail as i believed it was hacked into. I want to know validate my email account on my blackberry so that i can receive emails directly to my blackberry. W… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x