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H. I am trying to sign into my Hotmail account but it keeps…

Customer Question
H. I am trying...

H. I am trying to sign into my Hotmail account but it keeps redirecting me and offering to send the authorisation code to my old phone number

Technician's Assistant: How do you usually access Hotmail? On a phone or tablet, or through a web browser?

Through Hotspot on my laptop

Technician's Assistant: What troubleshooting have you tried?

I have tried to log in about 6 times but it doesn't recognise my password ***** sends me to the authorisation area every time

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No I think that is it thankyou

Submitted: 6 months ago.Category: Email
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Answered in 5 minutes by:
12/27/2017
Email technician: Aparna Indresh,
 replied 6 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 6 months ago

May I know if you have tried resetting the password ***** your Hotmail account?

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Customer reply replied 6 months ago
No I haven't because it wouldn't let me until I used the authorisation number. But that was being sent to my old phone number
Customer reply replied 6 months ago
No thankyou. I can fix it myself if you can log my new phone number into my account. My old phone number was 0458 022079. I have not had that number since April 2016. My new Number is ***** 870 994
Email technician: Aparna Indresh,
 replied 6 months ago

Sorry for the inconvenience caused but without signing in to the account we can not update the phone number.

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Customer reply replied 6 months ago
I can't afford $55
Email technician: Aparna Indresh,
 replied 6 months ago

If you are getting any popups for remote assistance or phone call request you can ignore them because these are automatic popups.

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Customer reply replied 6 months ago
I will have to try and fix this myself. I simply can't afford $55.00
Customer reply replied 6 months ago
OK thankyou
Email technician: Aparna Indresh,
 replied 6 months ago

I can give you the Hotmail customer support number 0***-***-**** and you can check for your account issues.

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Email technician: Aparna Indresh,
 replied 6 months ago

Thank you for you time.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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