Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have an old email that is the recovery email for 1 i'm…

Customer Question
I have an old...

I have an old email that is the recovery email for 1 i'm logged into now. i did change all my passwods couplr of wks ago @ changed one logged into but wont send me a code for other that had pics on google drive. how can i change my email veriction email for cindywheeler796

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have set the 796 by ph num,,which is only giving 4 digits, tried it [email protected] over for about it wants 6 digits. sent to email @ since its cindywheeler795,i must've used that. howcan i ger that email off of recovery email @ changed the 796 email veriction email. 795 has pics we dont have anywhere else

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

Thx thats all

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 hours by:
12/28/2017
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What is the email address that you are ABLE to access now?
  3. Do you still know the password ***** the email address that you CAN ACCESS now?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Site says I already have an account. Haven't been on in
Site says I already have an account. Haven't been on in years. Need my account info to login. … read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
Someone stole my other Gal. J7 phone and it had the same
Someone stole my other Gal. J7 phone and it had the same data as my new J7,every time I change my password, they are aware and change it also. How can I make Google understand, for example:I was tryin… read more
projectx2501-PHD-DBA
projectx2501-PHD-DBA
17 satisfied customers
I can't send emails on my mac. I think its Gmail. From my
I've tried logging out and signing in, changing my password … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
We are having alot of difficulty accessing our email. We
Hello! SO we are having alot of difficulty accessing our email … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I have an account that I set up many years ago. Now I cant
i have an account that I set up many years ago. Now I cant get in it cause I havent used it for so long. the recovery does not work cause unfortunatly I used my land line number to be contacted. it wo… read more
Harry
Harry
2,042 satisfied customers
I changed my password and then got a new device and forgot
i changed my password ***** then got a new device and forgot my password ***** cant get into my account. i would like to change the password … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I locked myself out of my phone because i cant remember my
i locked myself out of my phone because i cant remember my code and they cant unlock my phone without my gmail, which i dont remember the password ***** google wont give me help with my password *****… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Need a fix on ny email. Content doeant open. Error message-
Need a fix on ny email. Content doeant open. Error message- class not registered. Thx. Kady… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
It is one of my email addresses I have a new iphone and need
it is one of my email addresses I have a new iphone and need to reenter the password ***** a gmail account other than this one I apparently changed the password ***** years ago but don't remember it a… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cant sign in to my gmail on my computer. But I can get it
I cant sign in to my gmail on my computer. But I can get it on my phone. I have tried reset password ***** i dont remembetr it … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Cant retreave my password my computer is still logged in so
cant retreave my password ***** computer is still logged in so i can get in my email but cant from phone says i changed password ***** hrs ago did not and dont remember exact configuration of password… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
Can't remember Gmail password. I have an old phone number. I
Can't remember Gmail password JA: Are you logged into your Gmail account on any other devices? Customer: No JA: Do you have security questions or a phone number on file to help reset your password? Cu… read more
Moses C
Moses C
Bsc
764 satisfied customers
I forgot my email password. I've had multiple codes sent to
I forgot my email password. I've had multiple codes sent to the recovery email adress but no email shows up in my inbox. I'm locked out of my email that handles all my business. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Have forgotton my outlook/Hotmail password because I changed
have forgotton my outlook/Hotmail password ***** I changed my ph number and I forgot my password ***** my iphone, ipad n pc … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
It iwll not let me get itn I have changed password t hen it
It iwll not let me get itn I have changed password ***** hen it says wrong password. then it will just sign me out this has benn happening since friday and i am fretted just a tad LOL i can get into m… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I am locked out of my gmail - it is tied to my iphone and i
i am locked out of my gmail - it is tied to my iphone and i had to restore my my iphone to factory settings and forgot the password ***** my apple account so it was froze for my security, they sent th… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Im trying to get back on my fb but i dont remember my password
Im trying to get back on my fb but i dont remember my password ***** email i can give u my name and bday i hope u can help me… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I deleted my gmail account in error. When i reactivated it
I deleted my gmail account in error. When i reactivated it I lost all my inbox emails. Can i get these back?… read more
John-Engineer
John-Engineer
Software engg.
Bachelor\u0027s Degree
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x