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I can't open my account. They say I have the wrong password.

Customer Question
Second opinion] I can't...

Second opinion] I can't open my account. They say I have the wrong password.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I discontinued by phone number with Verizon because I now live in Paris, France, and have a French number.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

They say I have two google email accounts. If that complicates it, I will be happy to get rid of one.

Submitted: 7 months ago.Category: Email
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Answered in 1 hour by:
12/27/2017
Email technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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