Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

All my devices are not accepting my aol.password. i cannot…

Customer Question
All my devices are...

All my devices are not accepting my aol.password. i cannot send mail. a tech helped me reset a few months ago but now its not working

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

It says i cannot send mail because until i sign in. then it does not accept it

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

I have no idea

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

It says it cannot send mail because my password ***** *****

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
12/27/2017
Email technician: John, Email Support Specialist replied 4 months ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,860
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to Justanswer.com site. My name is ***** ***** I will try my best to help you.

Ask Your Own Email Question
Email technician: John, Email Support Specialist replied 4 months ago

Could you please provide your aol address so that i can check the password ***** options.

Are you using a windows or mac system?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Email Question
Customer reply replied 4 months ago
It’s a Mac and I have 2 iPad minis
Email technician: John, Email Support Specialist replied 4 months ago

Thank you.Please give me a moment to check it.

Ask Your Own Email Question
Email technician: John, Email Support Specialist replied 4 months ago

Did you give your mobile number to aol as a password ***** option?

Ask Your Own Email Question
Customer reply replied 4 months ago
I may have I don’t remember
Email technician: John, Email Support Specialist replied 4 months ago

Please open this password ***** link then enter your aol email address and click on next then follow the on-screen instruction to reset AOL password.

Please try it and let me know the result.

Ask Your Own Email Question
Email technician: John, Email Support Specialist replied 4 months ago

Here is the link to reset password : - https://i.aol.com/account/password/start

Ask Your Own Email Question
Email technician: John, Email Support Specialist replied 4 months ago

Were you able to reset the password ***** the link i gave above?

Ask Your Own Email Question
Customer reply replied 4 months ago
No it said it was incorrect
Email technician: John, Email Support Specialist replied 4 months ago

What shows as incorrect?

Ask Your Own Email Question
Customer reply replied 4 months ago
I reset the password ***** when I went to sign in it said it wasn’t correct
Email technician: John, Email Support Specialist replied 4 months ago

Please give me a moment there seems to be email outage issue showing most likely that is causing the issue.Please give me a moment to make sure of it.

Ask Your Own Email Question
Email technician: John, Email Support Specialist replied 4 months ago

It shows there are couple of locations that is hit by this outage in US.

Did it shows password ***** successfully ?

Ask Your Own Email Question
Customer reply replied 4 months ago
I tried it twice but when I tried to log on it didn’t accept it
Email technician: John, Email Support Specialist replied 4 months ago

In that case its a AOL side issue not on your side.From December 24th onwards AOL is having such issues so you need to wait until it gets fixed.Sorry about that i know this is not the answer you were looking for but when it comes to issues like this there isn't much to do.

Is there anything else you like to know ?

Ask Your Own Email Question
Customer reply replied 4 months ago
It seemed to work on one of My iPads
Email technician: John, Email Support Specialist replied 4 months ago

You mean the new password ***** ***** on one of the ipad but not on mac computer and other ipad?

Ask Your Own Email Question
Customer reply replied 4 months ago
I am checking now
Email technician: John, Email Support Specialist replied 4 months ago

OK please do and let me know.

Ask Your Own Email Question
Customer reply replied 4 months ago
it worked on my Mac and my newer ipad not my older one. when I went to settings on my old ipad it accepted password ***** when i tried to send mail it said could not send mail because password ***** *****
Email technician: John, Email Support Specialist replied 4 months ago

In that case can you remove the AOL account from your older iPad and then restart the iPad and add it again with the new password ***** check it.

Ask Your Own Email Question
Customer reply replied 4 months ago
I can live with that I guess. for a long time I could only send emails on Mac. but just recently was not able to .
Customer reply replied 4 months ago
I will try, but will that mess up my other devices again
Email technician: John, Email Support Specialist replied 4 months ago

No it wont mess other devices AOL access.If that fails then it can be a security certificate issue in your older ipad which happens if the OS is outdated.

Ask Your Own Email Question
Email technician: John, Email Support Specialist replied 4 months ago

Let me know how it goes.

Ask Your Own Email Question
Customer reply replied 4 months ago
Okay thanks, ***** ***** do I cancel the just answer
Email technician: John, Email Support Specialist replied 4 months ago

Do you mean cancel monthly subscription ?

Ask Your Own Email Question
Email technician: John, Email Support Specialist replied 4 months ago

You do not seem to have a monthly subscription on your account but to make sure i will request customer service to check it and if needed cancel it.

If you do not have any further question.please rate me using the rating options (stars) on the top of this page,select the rating and click on submit. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

Wish you and your family a Blessed New Year.

Sincerely,

John

Ask Your Own Email Question
Email technician: John, Email Support Specialist replied 4 months ago

Is there anything else you like to know ?

Ask Your Own Email Question
Was this answer helpful?
Ask John Your Own Question
John
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,860
5,860 Satisfied Customers
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
How can I add an contact list to my I pad and have it in
How can I add an contact list to my I pad and have it in its' own group so I can send a message to the group and not the rest of my e mail contacts.… read more
Harry
Harry
1,694 satisfied customers
I have some emails I want delivered but they won't go.
I have some emails I want delivered but they won't go . … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just received a call saying my yahoo account was trying to
I just received a call saying my yahoo account was trying to be used by someone other than me. What can I do to stop it from happening? … read more
Cody
Cody
Computer Science
2,301 satisfied customers
I am a member of The Sate Crew! Can't get into it! Please
I am a member of The Virginia Sate Crew! Can't get into it! Please help and thanks. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
I just got a new apple 8plus mobile phone and I received an
I just got a new apple 8plus mobile phone and I received an email saying I had purchased an icloud plan 2TB storage which I don't want. Not sure how this happened.. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't get my e-mail on my screen. It keeps referring to
I can't get my e-mail on my screen. It keeps referring to "Do I want ??? on all my devices. I have tried to clear the screen for over an hour. I just want to read my e-mail. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I've recently upgraded to the new iphone X and as I've
Hi, I've recently upgraded to the new iphone X and as I've always had my passowrds directly saved on my old ph and pc, its been more than 5years since I've had to log in using the password ***** I hav… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I received my cup for my grandson and I love it. Still
I received my cup for my grandson and I love it. Still waiting for the one for my granddaughter so I can give them to them the same time. When do you think I will receive it thank you … read more
Harry
Harry
1,694 satisfied customers
I have the wrong username. I have outlook as my main
I have outlook as my main provider and gmail as my second … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I have created two email accounts and have forgot the
I have created two email accounts and have forgot the password ***** my Apple ID is attached too. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
99 satisfied customers
This morning at 10 Windows Live started a download that
this morning at 10 Windows Live started a download that lasted almost all day..Now when I open my emails everything is sideways and unreadable..please help … read more
Cody
Cody
Computer Science
2,301 satisfied customers
I have never used Spotify because I was unable to get my
I have never used Spotify because I was unable to get my Sonos to accept.I have just realised I have been paying 2 accounts for quite awhile.Could you please cancel the account for me? … read more
Harry
Harry
1,694 satisfied customers
I want to know how I can get back into my old gmail account
I want to know how I can get back into my old gmail account it's***@******.*** my ex locked me out of it and I don't have my back up codes cuz I don't have the same number or phone who can help me… read more
Steve Asher
Steve Asher
AAS Network Infrastructure
137 satisfied customers
I GOT LOCKED OUT OF MY PHONE 2 DAYS AGO IT WAS CONNECTED TO
HI I GOT LOCKED OUT OF MY PHONE 2 DAYS AGO IT WAS CONNECTED TO MY GMAIL ACCOUNT***@******.*** AND I HAVE FORGOTTEN THAT PASSWORD ***** HAVE BEEN UNABLE TO RESET … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Trying to determine if you have record of my membership.
Trying to determine if you have record of my membership. … read more
Donna French
Donna French
Bachelor of Science
51 satisfied customers
I can send gmail outgoing..but canot receive gmail. The
I can send gmail outgoing..but canot receive gmail … read more
Cody
Cody
Computer Science
2,301 satisfied customers
How do i make google voice work on my iphone6plus. Its
How do i make google voice work on my iphone6plus JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: its google chrome JA: How do you usually access your email? On a phone or tabl… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
6 satisfied customers
Something weird is happening. I try to sign in as usual, but
Something weird is happening. I try to sign in as usual, but I think some-one's trying to hack my account. I can't get through on my usual password. Please help! … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x