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I forgot my password and I tried to reset it but I no longer…

Customer Question
I forgot my password...

I forgot my password ***** I tried to reset it but I no longer have the phone that use in opening the account so. I need to know how to put in my new number and change my password ***** a better one that I won't forget

Technician's Assistant: Are you logged into your email account on any other devices?

No I trying to log in to my old account

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I had my old telephone numbe but it's been change ten times since and I need to put my new in

Submitted: 6 months ago.Category: Email
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Answered in 2 hours by:
12/27/2017
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,813
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

What's the email provider please? Gmail? Hotmail? Yahoo? Or something else?

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Customer reply replied 6 months ago
Yahoo
Email technician: bbao, IT Consultant replied 6 months ago

Can you please

(1) advise your email address at the private Contact Info area so I can review the account status from my side?

or

(2) advise the questions were asked by Yahoo and other attempts that you have tried.

Thanks.

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Category: Email
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